Customer Reports Specialist

ABC Supply is North America’s largest wholesale distributor of exterior and interior building products.ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Exceptional Workplace Award every year since its inception in 2007, and Glassdoor has named us one of the best places to work in the country. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered.Position Overview:The Customer Reports Specialist supports Strategic Business Services leadership, National Accounts programs, and ABC Supply branches by administering incentive programs, analyzing data, reporting, supporting forecasting, and developing presentations for ABC Supply and ABC Supply Interiors. This role helps ensure all reporting data are accurate, well documented, and clearly communicated, while providing reliable insights and responsive support as business needs evolve.Work Location: This is an on-site position that requires in-office attendance at our Beloit, WI location five days per week .Key Responsibilities:Data Management: Audit, clean, and maintain Incentive program data, master files, logs, effective dates, and supporting documentation to ensure accuracy and audit readiness.Incentive Programs: Interpret program requirements, identify missing or unclear information, validate calculations, and partner with leadership to resolve questions.Incentive Payments: Prepare and submit accurate supporting data for incentive payments.Reporting & Analytics: Develop and distribute scheduled and ad hoc reports, respond to complex data requests, and provide timely analysis.Forecasting Support: Compile data and identify trends, variances, and other insights that support forecasting and business decisions.Presentation Development: Turn performance, customer usage, pricing, and other business data into clear, professional PowerPoint presentations.Leadership & Branch Support: Serve as a responsive resource for Strategic Business Services leadership, branches, and internal departments.Quality Control: Verify source data and formulas, reconcile inconsistencies, review work before distribution, and meet established deadlines.Process Improvement : Identify risks, gaps, and opportunities to improve program tracking, data accuracy, reporting, documentation, and communication.National Accounts Support: Provide backup support as assigned and assist with evolving National Accounts priorities and special projects across customer segments.Skills & Competencies:Systems learning: Demonstrated ability to learn internal systems, reporting tools, customer structures, and program requirements quickly.Advanced Microsoft Excel skills, including formulas, lookups, PivotTables, data validation, reconciliation, and large or complex data sets.Strong PowerPoint and Microsoft 365 skills, with the ability to create polished, leadership-ready materials and collaborate effectively.Exceptional attention to detail when reviewing data, formulas, program terms, dates, documentation, and final work products.Strong analytical and problem-solving skills, including the ability to investigate discrepancies, interpret incomplete information, identify patterns, and recommend practical solutions.Professional communication skills and the ability to explain complex information clearly to leadership, branches, and cross-functional partners.Adaptability and sound judgment when priorities, processes, or requirements are evolving or not clearly defined.Strong organization and follow-through, with the ability to manage multiple programs, deadlines, requests, and recurring deliverables.Initiative and ownership, including anticipating needs, asking appropriate questions, escalating risks, and following work through to completion.Collaborative, service-oriented approach with a willingness to support team needs and respond promptly and professionally.Confidentiality and sound judgment, particularly when handling customer information.Work Environment & Role Expectations:This position supports complex, relationship-based National Accounts work in a collaborative office environment. The successful associate must be comfortable balancing urgent and recurring priorities, adapting to change, and maintaining accuracy and professionalism.Benefits may include:Health, dental, and vision coverage - eligible after 60 days, low out of pocket401(k) with generous company match - eligible after 60 days, immediately vestedEmployer paid employee assistance programEmployer paid short term and long-term disabilityEmployer paid life insuranceFlex spendingPaid vacationPaid sick daysPaid holidaysEqual Opportunity Employer / Drug Free WorkplaceABC Supply values diversity and we actively encourage women, minorities, and veterans to apply. #J-18808-Ljbffr ABC Supply Co.