Customer Support Lead
Jobtailor
Responsibilities Own, lead, and evolve the Support organization Improve response rate, resolution times, CSAT, and NPS Implement scalable processes, leveraging automation and AI Manage a team of over 20 Customer Support representatives Serve as the voice of the customer internally, partnering closely with Product, Engineering, and GTM teams Requirements Experience building or scaling Customer Support functions in high-growth environments Responsible for key metrics such as support response rate, resolution times, CSAT, and NPS Experience building processes, defining metrics, and creating scalable systems Experience leveraging AI tools or automated workflows Experience in Fintech, SaaS, financial infrastructure, tax, compliance, or finance workflows (strong plus) Background in high-growth startup environments (Series C+) #J-18808-Ljbffr
Vacancy posted 5 days ago
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