Office Associate

Job Description

Job Description

The Property Manager is responsible for the day-to-day operations of the community, ensuring the property is well-maintained, residents are supported, and financial and administrative tasks are completed in a timely and accurate manner. This role requires excellent organizational, communication, and leadership skills to manage leasing, maintenance, tenant relations, inspections, rent collection, and office administration.

• Manage daily office operations, including handling mail, emails, phone calls, and file management. 
• Respond Promptly to sales and leasing inquiries. 
• Serve as the primary point of contact for resident concerns and inquiries. 
• Interpret and enforce community Rules and Regulations. 
• Conduct community inspections and issue notices or cease letters as needed. 
• Perform move-out inspections and send itemized charges within 30 days. 
• Document all tenant communications and activity in the resident file. 
• Initiate lease renewals, schedule inspections, generate punch lists, and send 30-day notices. 
• Keep leasing applications packets available and up-to-date.
• Collect, review and process rental applications within 24-48 hours. 
• Send acceptance/denial letters and update system status. 
• Coordinate showings and complete the approval process for new tenants.
• Schedule and prepare township inspections. 
• Check the rent payment lockbox twice daily during rent collection periods.
• Process all payments according to SOP, including scanning checks/money orders using TD digital scanner.

Qualifications

• Associates Degree; Bachelors Degree Preferred
• Minimum of 2 years’ experience in property management, real estate, or related field. 
• Strong Customer Service, conflict resolution, and communication skills.
• Proficiency in Microsoft Office including Microsoft Teams
• Organized, Detail-oriented, and able to manage multiple tasks simultaneously
• Knowledge of housing regulations and fair housing laws preferred. 
• Valid driver’s license and reliable transportation required.
• Must be able to walk community and move (lift and/or twist) a minimum of 20 lbs.