Account Manager

Company Description West Essex Graphics is a print and graphics company based in Fairfield, NJ, serving a diverse range of clients with high-quality visual communication solutions. The team specializes in delivering reliable, detail-oriented service across projects such as packaging, labels, and other printed materials. Employees work closely with customers, production, and design teams to ensure accurate, timely, and cost-effective results. The company values professionalism, collaboration, and a strong commitment to customer satisfaction. Joining West Essex Graphics offers the opportunity to grow in a fast-paced, deadline-driven environment within the graphics and printing industry.
Role Description The Account Manager is a full-time, on-site role based in Fairfield, NJ, responsible for managing client relationships and ensuring successful delivery of graphic and print projects. On a day-to-day basis, the Account Manager communicates with clients to understand project requirements, prepares estimates, and coordinates timelines and approvals. This role works closely with internal production and design teams to track jobs, resolve issues, and maintain quality standards. The Account Manager monitors order status, manages changes, and proactively provides updates to clients. The position also includes maintaining accurate records, handling order documentation, and supporting continuous improvement in customer service and operational efficiency.
Qualifications

Experience in account management, customer service, or client-facing roles, preferably in printing, graphics, packaging, or a related industry.
Strong organizational and time-management abilities, with proven skill in handling multiple projects, deadlines, and priorities.
Clear and professional communication skills, including the ability to explain technical details and collaborate with clients and internal teams.
Comfort with basic business and office tools (e.g., email, spreadsheets, order entry systems); familiarity with print or graphics workflows is a plus.
Attention to detail and problem-solving skills, with a focus on accuracy, quality, and proactive issue resolution.
Ability to work on-site in Fairfield, NJ, and contribute positively to a team-oriented, fast-paced work environment.
High school diploma required; associate or bachelor’s degree in Business, Communications, Graphic Arts, or a related field is beneficial.
Prior experience coordinating production schedules or vendor relationships is an advantage.