Field Service Technician, Sheetfed Mechatronic

Field Service Technician – Sheetfed The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg equipment. This role requires a solid understanding of control systems, components, and maintenance processes. Technicians collaborate with installation teams, riggers, and the technical helpdesk to ensure tasks are completed effectively. Details Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service Troubleshoot, repair, conduct maintenance & train under service contract/warranty Work with assigned qualified riggers to install new or used equipment that are sales generated; includes installation work orders and charge service Inspect equipment generated via SS36 (10,20,30 & annual inspections), completing proper documentation and attaching photographs for reporting to protect Heidelberg and customer investment. When visiting customers, demonstrate value of Heidelberg service to generate additional revenue and APS / Car stock sales. Product knowledge and clear communication, verbal and written (internal and external). Complete all paperwork promptly (expenses, time sheets, escalation reports, SS36 reports, online training, car maintenance). Location Milwaukee, WI Requirements Experience working on printing or similar equipment, preferably Heidelberg. Travel about 50% of the time. 3–5 years experience on bindery equipment (cutters, folders, stitchers, etc.). Mechanical/mechatronics background. Experience with Microsoft Office Suite. Computer/tech savvy and customer service skills. Mechanical aptitude and hands‑on work. Regular attendance and adherence to timelines. Availability for overtime or weekend work when critical. Benefits Overview Medical, dental, and vision coverage eligible day 1. Short‑ and long‑term disability coverage. 401(k) plan with employer match. Life insurance coverage. Vacation, sick, and personal time off. 10 company holidays. 4 floating holidays. ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with OSHA standards, maintaining safe tools and equipment. EEO/AA Statement: Heidelberg is committed to equal employment opportunity for all employees and applicants and provides a discrimination‑free work environment. All decisions are based on job requirements and qualifications without regard to protected characteristics. Pay Transparency Nondiscrimination Provision: Heidelberg will not discriminate based on pay inquiries or disclosures. Good to know: Candidates need not meet all requirements; we consider applications even when not fully qualified. #J-18808-Ljbffr