Office Manager

Job Description

Job Description

Job Title: Dental Office Manager

Location: Sundance Dental Care of Gallup

Schedule: Monday through Friday from 7:30am to 5:00pm

We are seeking an experienced Dental Office Leader to oversee daily operations, support strong patient experience, and drive practice performance.

This role is responsible for managing schedules, supporting treatment acceptance through clear financial and treatment communication, and ensuring smooth coordination of patient care and referrals across offices.

You will also lead and develop the team through coaching, training, and ongoing support to maintain accountability and high performance.

Key Responsibilities:

• Team Leadership & Development : Lead, mentor, and inspire a dedicated team, ensuring a positive, productive work environment. Foster leadership skills in team members and encourage growth within the practice.
• Patient & Doctor Liaison : Serve as the bridge between the doctor, patients, and the dental team, ensuring clear communication and a seamless experience from check-in to treatment.
• Operational Excellence : Oversee the day-to-day operations of the practice, ensuring efficiency in every aspect, including scheduling, patient flow, inventory management, and office systems.
• Financial Oversight : Track and analyze key performance metrics to ensure revenue goals and financial targets are met. Implement strategies to improve financial outcomes and increase profitability.
• Practice Growth & Strategy : Work with leadership to forecast future growth opportunities and implement effective strategies for expanding patient volume, improving service offerings, and enhancing the overall patient experience.
• Compliance & HR Management : Ensure all staff are properly trained and that the practice complies with all regulatory and legal requirements. Oversee HR functions such as recruitment, performance management, and staff development.

Requirements & Qualifications:

• Experience : A minimum of 5 years working in a dental practice, with at least 2 years in a leadership or managerial role. Experience in a fast-paced, customer-oriented environment is a plus.
• Business Acumen : A solid understanding of practice management, financial reporting, and business operations. Proficiency in dental practice management software (preferred) and tools like Word and Excel.
• Leadership Skills : Strong leadership capabilities with experience managing teams and driving results. Ability to mentor and develop staff into leaders within the practice.
• Communication & Problem Solving : Excellent interpersonal skills, with a strong ability to solve problems, make decisions, and communicate effectively with patients, staff, and leadership.
• Industry Knowledge : Familiarity with dental billing systems, insurance processes, and patient account management. Understanding of HR processes and legal compliance.
• Education : Associate degree in a relevant field or equivalent professional experience. Continuing education in dental management is a plus.

Benefits:

• Competitive Salary & Performance Bonuses
• 401(k) Matching
• Comprehensive Health, Dental, and Vision Insurance
• Life Insurance
• Generous Paid Time Off (PTO)
• Paid Holidays
• Employee Discounts and Perks

If you are a proactive, organized, and results-driven professional with a passion for delivering excellent patient care and improving dental practices, we encourage you to apply. This is a unique opportunity to take your career to the next level while making a significant impact in a welcoming and supportive environment.