Clerical Support - Receptionist, MI Works

Job Description

Job Description

DEPARTMENT:  Workforce Development

SUPERVISOR:  Manager, Assistant Manager, or Director

MISSION AND VALUES

MISSION:   Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher’s workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

VALUES : People First, Integrity, Forward Thinking, Kindness

GENERAL JOB DESCRIPTION

The Clerical Support-Receptionist is responsible for greeting and engaging customers interested in services at the Career Center. This position provides data entry support and is responsible for setting up and maintaining client records and other required documentation.

QUALIFICATIONS

Education: High school diploma or equivalency required; two years of college in human services, finance, and/or business preferred.  

Other:  Ability to relate to disadvantaged individuals required. Interpersonal skills sufficient to communicate with participants, public, and staff. Composition skills sufficient to prepare required reports and paperwork. Ability to type 50 wpm accurately. One year of experience with computer word processing, spreadsheet, and database software required. Proficiency using Microsoft Office, as well as reasoning and language skills as measured by Agency norm tests. Work involves sitting for up to 80% of work time.

DUTIES AND RESPONSIBILITIES

• Greet and register customers and provide customer service in a manner that results in expressed satisfaction with services provided.
• Assist in completion and verification of program paperwork.
• Prepare customer-related correspondence and reports as assigned.
• Under supervision, prepare supportive services forms and maintain required documentation.
• Set up and maintain program materials and customer records.
• Proofread numerical and statistical material.
• Using computerized software, create spreadsheets, templates, and databases as needed. Input data and prepare reports using computerized database systems.
• Other duties as assigned.

WORKING CONDITIONS

Environmental Conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required.

Accommodations :  As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act. 

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.