Department Supervisor - UTC - La Jolla, CA

About the Role As a Department Supervisor, you will be responsible for supporting the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. The Department Supervisor will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths, identifying commercial opportunities and working with your Department Manager to act on them. Ensure customer service is provided in all areas of the store and that your team has the ability to actively promote and sell products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions. Team & Development Retain and share your knowledge and skills with the Store team. Collaborate, plan and work together with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Communicate regularly to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back of house, including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, and good garment care. Secure good stock levels and provide input on allocation to Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided. Maintain best practice for any in‑store OMNI Services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc). Secure a strong balance and maintain price signs in‑store and throughout the sales floor according to global and local strategies and sales market/regional requirements to ensure a strong and consistent price perception throughout store. Update and upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness, etc). Be responsible for opening and closing of store daily. Who You Are You are an emerging leader who enjoys taking responsibility. You are ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics. You are achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Why You’ll Love Working at H&M We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years. You will have access to our Colleague Resource Groups to find community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. We provide comprehensive benefits: health insurance, wellness and family support programs, company match retirement plan, paid leave programs, paid time off, and a community day to serve your local community. You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS. Compensation Expected base salary range is $23.56 - $27.36 hourly. EEOC Code: SLS Pay Status: Non‑Exempt, Hourly Benefits 25% Staff Discount Medical, Pharmacy, Vision and Dental Coverage Employee Assistance Program Vacation, Wellness, Holiday and Parental Pay 401(k) Commuter Benefits, Health and Dependent Care FSA Additional voluntary benefits Inclusion & Diversity H&M is a part of H&M Group. We are determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. We strive for a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as it may trigger unintentional biases. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion, a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. Location #J-18808-Ljbffr H & M Hennes & Mauritz Gruppe