Service Desk Specialist - Warehouse

Job Description

Job Description

Description:

Oneida Technology Services (OTS) is seeking a highly motivated full-time Warehouse Specialist to support on-site deployment services and technology refresh activities. This is a fully on-site, full-time position.

Key Responsibilities:

• Assist in executing deployment plans under supervision, including coordinating travel for office moves and technology refresh initiatives.
• Ensure IT equipment—including workstations, peripherals, and related hardware—is configured, installed, tested, and fully operational.
• Participate in and support staff during deployment-related calls and meetings.
• Support planning, scheduling, and conducting site surveys.
• Assist with inventory management and asset tracking to ensure accurate pre-deployment preparation.
• Participate in on-site refresh activities, including asset tagging, device imaging, user data migration, and software installation.
• Support wired and wireless network testing, peripheral configuration, and workstation setup.
• Provide user assistance and basic training following deployment activities.
• Conduct exit briefs and ensure proper documentation is completed.
• Assist with secure equipment disposal, following all required protocols.
• Demonstrate strong foundational problem-solving abilities and effective interpersonal communication skills.
• Perform additional duties as assigned.

Minimum Qualifications:

• HDI or SDI certification
• CompTIA A+
• ITIL v3 Foundation or ITIL v4 Foundation
• Strong foundational technical skills and the ability to apply standard concepts in a structured environment
• Ability to work under supervision and follow established procedures

Preferred Qualifications:

• Candidate must hold one or more of the following certifications:
• CompTIA Security+
• CompTIA Network+
• CompTIA Server+
• Microsoft 365 Certified: Fundamentals (or equivalent)
• AppleCare Mac Technician
• Apple Certified Support Professional
• Apple Certified IT Professional

Compensation: $18/ Hour + Benefits

Benefits (FEDERAL):

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers’ missions.

Equal Employment Opportunity:

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program.

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Oneida ESC Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.