Trainer

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world's most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.


Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.


Responsibilities

Summary

The Trainer is responsible for facilitating instructor-led training, developing classroom materials, and evaluating and improving training program effectiveness. This role involves working with program leaders, clients, subject matter experts, and other Talent Development team members to identify training needs and performance gaps and recommend solutions.


Essential Job Functions:

• Facilitate instructor-led training for assigned areas or vertical.

• Collaborate with instructional designers and other trainers to develop facilitator and participant materials, including presentations, exercises, role plays, job aids, participant guides, and quizzes.

• Consult with leadership/client to identify knowledge, skills, abilities, and program specific information and tools to train new hires.

• Consult with assigned program leadership to determine performance gaps of existing employees and recommend solutions to improve performance.

• Apply adult learning best practices and client requirements to the training deliverable.

• Evaluate training program effectiveness and make improvements.

• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Excellent communication and presentation skills.

• Ability to collaborate with a diverse range of internal and external stakeholders and cross-functional team members.

• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).

• Readily learns and adopts new technologies.

• Knowledge of adult learning principles.

• Open to receiving and giving feedback.

• Has a growth mindset.

• Proficient problem solving skills.

• Effective time management and organizational skills.

Job Requirements:

• High School Diploma

• Bachelor's degree, preferred

• Minimum of one year's experience in training delivery or equivalent combination of training and/or related program experience

• Ability to travel up to 25% of the time

• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th) day or remote, as assigned

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call View phone number on click.appcast.io or email View email address on click.appcast.io.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others.