Customer Service Specialist

About the Role As a Customer Service Representative at Ace Appliance Sales & Service, you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Hours required for this position 23 Hours per week. Location: 3724 Airport Hwy, Toledo 43615. Hours: Friday 10:30am to 6pm, Saturday 8am to 4pm, Sunday 9am to 3pm. Days off: Monday, Tuesday, Wednesday, Thursday. Benefits Training & development Bonus based on performance Company parties Competitive salary Employee discounts Responsibilities Respond promptly to customer inquiries via phone, email, and chat. Manage customer complaints and provide effective solutions to enhance satisfaction. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve service delivery and customer experience. Stay updated on product knowledge and company policies to provide accurate information. Follow up with customers to ensure resolution and satisfaction. Participate in training and development programs to enhance skills. Requirements Proven experience in customer service or a related role. Excellent communication and interpersonal skills. Strong problem‑solving abilities and a customer‑oriented mindset. Proficiency in using customer service software and Microsoft Office Suite. Ability to work in a fast‑paced environment and handle multiple tasks. Flexibility to work various shifts, including evenings and weekends. Positive attitude and a passion for helping others. About Us Ace Appliance has been serving the Toledo community for over 41 years, providing top‑notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location. #J-18808-Ljbffr