Lead Dispatcher (Green Cove Springs, FL)

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.

FCC Environmental Services is seeking an experienced and highly organized Lead Dispatcher to support our Clay County operations. This position will lead day-to-day dispatch activities is responsible for coordinating daily dispatch operations to ensure drivers trucks and routes are utilized efficiently and customer service needs are met. This position serves as a lead resource for the dispatch team provides daily operational support monitors route completion and communicates with drivers and operations management to resolve service issues.

Primary Duties & Responsibilities

• Lead and coordinate daily dispatch activities to ensure routes are properly staffed and completed efficiently.
• Assign routes and loads to drivers based on route requirements workload and driver location.
• Prepare update and communicate daily route schedules.
• Monitor routes throughout the day and respond to delays missed services breakdowns call-outs or other operational issues.
• Monitor driver hours and route times to help minimize unnecessary overtime and balance workloads.
• Support compliance with applicable Department of Transportation requirements and ensure required driver documentation is maintained.
• Track scheduled missed and additional pickups and confirm route completion through the driver check-in process.
• Collect and review applicable pre-trip and post-trip inspection documentation.
• Coordinate with operations and fleet/maintenance teams when vehicle or equipment issues affect service.
• Provide day-to-day guidance and support to dispatchers and help resolve escalated dispatch issues.
• Communicate professionally with drivers customers supervisors and operations management.
• Escalate driver performance safety attendance or service concerns to the appropriate manager.
• Maintain accurate dispatch records reports spreadsheets and other operational documentation.
• Follow all FCC safety policies and procedures.
• Perform other job-related duties as assigned.

Qualifications

Education

• High school diploma or GED required.

Experience

• Prior dispatch experience in transportation waste management logistics or a similar operational environment preferred.
• FCCs existing dispatcher profile lists 3 years of prior dispatcher experience as preferred .
• Previous experience providing team guidance coordinating daily work or serving in a lead capacity preferred.
• Customer service or customer-facing experience preferred.

Knowledge Skills & Competencies

• Strong leadership and problem-solving skills.
• Excellent verbal and written communication.
• Ability to prioritize multiple routes and operational issues in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to remain calm and make sound decisions when schedules or operational needs change.
• Working knowledge of dispatch routing transportation and DOT-related requirements preferred.
• Ability to work effectively with drivers operations leadership maintenance teams and customers.
• Comfortable using computer-based dispatch systems spreadsheets and other tracking tools.

Why FCC

FCCs existing dispatcher job descriptions identify benefits including medical dental and vision coverage retirement benefits paid time off life insurance short- and long-term disability and training and development opportunities.