Member Experience Associate

Member Experience Associate

At Stretch Zone, we believe that nothing is more important than your health. As a Member Experience Associate, your primary role is to create a welcoming, organized, and positive experience for every guest while supporting the day-to-day flow of the studio.

What You'll Do:

• Greet every client with a warm, friendly, and professional attitude, creating a great first impression
• Educate members on the benefits of practitioner-assisted stretching
• Assist with demo appointments by guiding members through intake forms and ensuring a smooth, welcoming first visit experience
• Manage front desk operations including scheduling appointments, answering phones, and responding to texts
• Provide excellent customer service by assisting with member questions, concerns, and general support
• Strengthen long-term member relationships through consistent follow-ups and thoughtful engagement
• Maintain a clean, organized, and welcoming studio environment
• Work closely with practitioners to ensure a smooth and efficient daily schedule
• Help maintain a positive, team-oriented studio culture

What You'll Have:

• Previous experience in sales or customer-facing roles is a plus
• Comprehensive training provided
• Clear communication skills and a genuine interest in helping others
• Openness to learning and growing in a new skill set

Who We Are:

Stretch Zone uses patented equipment and proven protocols to help members improve flexibility, mobility, and overall physical performance while reducing stiffness and enhancing reaction time. Compensation: $15.00 - $17.00 per hour

Most stretching methodologies try to wait out, overpower, trick, or ignore the stretch reflex. The proven way to increase performance and mobility is to work with the stretch reflex with the revolutionary techniques available through the Stretch Zone Methodology (SZM). The SZM Practitioner identifies any postural and movement limitations, then tries to correct or mitigate them through specific applied stretching sessions. With a balanced system the customer will reach their true maximum potential, whether they are an professional athlete, weekend warrior, couch potato, or suffering from chronic pain or illness.

A career with Stretch Zone means not just meeting and maintaining a level of excellence, but continually improving in skill, to further one's expertise and to advance the industry. As a minimum prerequisite to SZM we recommend a personal training certification in ACE, NASM, ACSM, NSCA or NCSF and/or a license in therapeutic massage or other accredited body work.