Associate Property Manager

Assistant Property Manager About Mobile Loaves & Fishes Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. The Community First! Village is a 51‑acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5‑10 years. About the Role At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community. We are currently hiring for two Assistant Property Manager positions to support our continued growth: one role will remain on our main CFV campus on Hog Eye Road, while the second role will begin onboarding at that location before transitioning to our new Burleson property, tentatively targeted for October and subject to operational needs. The Assistant Property Manager plays a vital role in maintaining the operational integrity of CFV, supporting the Property Manager in overseeing this unique residential community. This position supports lease compliance, neighbor relations, and the development of systems and procedures that keep daily operations running smoothly. The role also supervises Property Management staff, coordinates with law enforcement and supportive services partners, and serves as a key leader within the Neighbor Care team. This is a full‑time, exempt position reporting to the Property Manager. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am – 5:30 pm. Some nights and weekends may be required, as well as rotating on‑call duties. Primary work location may shift based on operational needs and phase launch timing. Duties & Responsibilities Property Operations & Lease Compliance Responsible for maintaining a safe and healthy Village community through the enforcement of community standards and lease agreements. Enforce housing contract rules and communicate fines or corrective actions. Oversee and audit lease violations issued to neighbors and maintain records of all communications. Organize, analyze, and assess incident reports and identify lease violation trends. Review high‑profile incident reports and communicate all liability and significant community incidents immediately to the Property Manager. Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high‑priority concerns. Track unit‑readiness timelines to ensure efficient turnover and occupancy compliance. Oversee the processing of rent payments and track delinquencies. Prepare and deliver notices in accordance with housing agreements and applicable law. Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager. Conduct regular community walkthroughs to assess and document property and community conditions. Maintain overall administrative integrity of property management systems, ensuring tenant records, notices, charges, and financial data are accurate and current. Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager. Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence. Make recommendations for housing contract amendments. Assess lease violation trends to recommend strategies that improve neighbor retention. Conduct and oversee move‑in and move‑out inspections and document unit condition. Coordinate with move‑in teams and case managers to ensure lease execution and occupancy timelines are met. Team Leadership & Cross‑Functional Coordination Supervise Property Management staff. Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations. Supervise and provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files. Serve as the primary escalation point for staff questions, difficult neighbor situations, and operational decisions requiring supervisory authority. Maintain strong working relationships with other MLF departments and external partners. Maintain communication with Supportive Services to provide eviction off‑ramps when possible. Community Relations & Legal Support Discuss lease violations with neighbors and provide guidance in alignment with community policies. Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes. Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence. Participate in planning and execution of community events and staff meetings. Assist in planning, presenting, and executing quarterly CFV Town Halls. Other duties as assigned. Knowledge, Skills, Abilities & Principles MLF is a faith‑based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally. Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals. 2–3 years of property management experience, preferably in multifamily, affordable, or supportive housing environments. Proficiency in Excel, Word, and property management software. Ability to maintain professional relationships with law enforcement, supportive services, and community partners. Ability to delegate tasks effectively while maintaining accountability and ensuring timely completion. Proven ability to train staff in system use, policy implementation, and best practices for customer service and lease compliance. Strong organizational skills and attention to detail. Strong problem‑solving skills with the ability to act decisively. Action‑oriented with the ability to manage multiple projects in a fast‑paced environment. Ability to be discreet and handle confidential information appropriately.Demonstrated leadership in building a positive, collaborative work environment that supports team development. Skilled in leading teams through high‑pressure or sensitive situations with clarity and confidence. Ability to navigate conflict, de‑escalate sensitive situations, and respond with sound judgment in alignment with community policies. Ability to work joyfully and connect with diverse populations and organizations. Good listening and communication skills. Collaborative spirit with the ability to work both independently and as part of a team. Common sense, judgment, patience, compassion, and professionalism. Demonstrates integrity and strives for excellence in work. Must have a valid driver's license. Work Environment & Physical Demands Ability to move throughout Community First! Village's phases and other MLF properties, as needed. Ability to work in an office setting as well as in outdoor and residential community environments. Ability to work in all weather conditions, including heat, cold, rain, and other outdoor elements. Ability to lift up to 50 pounds. Ability to walk, stand, and move throughout the property for extended periods of time. Benefits Day one 100% employer‑paid Health, Dental, Vision, Life, STD & LTD Insurance Generous Paid Time Off & Holiday Pay Matching 401(k) Retirement Plan Corporate Discount Program Professional Development Opportunities Employee Assistance Program Paid Parental Leave Wellness Partnership Benefits This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law. #J-18808-Ljbffr Mobile-Loaves-and-Fishes-