Customer Success Manager

Customer Success Manager | SaaS

New York City | $80K–$105K base + bonus | Hybrid

For a fast-growing international SaaS company, we’re looking for a commercially minded Customer Success Manager to manage and grow a portfolio of complex customers.

This isn’t a support-heavy CSM role. You’ll own the full customer lifecycle , from onboarding and adoption through expansion and renewal, working with well-known international companies and senior stakeholders.

What will you do?

• Own a portfolio of mid-market & enterprise customers
• Manage the full lifecycle: onboarding, adoption, QBRs, renewals & expansion
• Build relationships with senior stakeholders and decision-makers
• Identify and close upsell & cross-sell opportunities
• Use customer and usage data to improve adoption and uncover growth opportunities
• Run commercial conversations around value, contracts and renewals
• Work closely with Sales, Product and Operations

What are we looking for?

• 3+ years in Customer Success, Account Management or another commercial client-facing role
• Experience managing complex B2B accounts, ideally within SaaS
• Previous sales experience or clear commercial responsibility
• Comfortable owning renewals, upsell and expansion
• Strong analytical and problem-solving skills
• Confident presenting to executives and key decision-makers
• Excellent English communication skills
• Comfortable working autonomously in a fast-growing environment

What’s on offer?

• $80,000–$105,000 base salary + bonus
• 25 days paid vacation
• 401(k)
• Hybrid working from the New York City office
• High level of ownership and autonomy
• International, fast-growing SaaS environment
• Plenty of room to develop as the US business continues to scale

A strong opportunity for someone who enjoys Customer Success but doesn’t want to spend their entire day answering support tickets . You’ll be expected to understand the customer, challenge them where needed, and actively grow the relationship.