Customer Success Manager
$100k - $120kFull-time
Atlas Search
Our client is a tech firm located in NYC and they are looking to hire a Customer Success Manager.
Responsibilities:
- Identify and engage current and potential clients utilizing various sales methods.
- Gain a clear understanding of clients' overall business strategies and communicate with the design team to develop a solution-based plan based on the client's needs.
- Develop specific strategies to identify and address the client’s needs, while staying ahead of new opportunities to help align the client’s future requirements.
- Collaborate across departments to promote outstanding client service.
- Negotiate contractual terms and conditions including price, payment terms, and deliverables.
- Serve as the point of contact for escalation requests.
Requirements:
- 5+ years of experience in an Account Management/Customer Success/Client Development role, in a consultative, solution-based environment.
- Bachelor’s degree required.
- SaaS experience is strongly preferred
- Able to review and track new opportunities for the organization..
- Able to work on simultaneous projects and complete tasks in a timely manner with minimal supervision.
- Strong business, organizational, and written and verbal communication skills.
The salary range for this role is $100,000-$120,000, commensurate with experience.
Vacancy posted 4 hours ago
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