Customer Service Representative

divh2Call Center Representative/h2pCatalis is North Americas leading government Software as a Service (SaaS) and integrated payments provider, powering municipal, county, state, and federal governments. With deep expertise, a proven track record, and innovative digital solutions, Catalis has empowered public servants across the US and Canada to modernize government and engage citizens./ppPositioned in a call center environment, provide inbound service to multiple prepaid and investment customers and process transactions as needed. This is an in-office position at our Jacksonville office, Monday through Friday from 11:00 a.m. to 8:00 p.m./ppWhat You Will Do:/pulliAnswer incoming phone and email inquiries from customers./liliProcess account maintenance and financial transactions./liliAssist potential customers with enrollment inquiries./liliUnderstand and explain complex rules and regulations of each plan to customer(s)./liliResearch and respond to financial inquiries for customers, managers, and client Success Team members./liliPeriodically have input into process improvements and/or new projects to improve overall quality and processing efficiency./liliProvide the highest level of service to customers and clients to meet or exceed defined service level agreements (SLA)./li/ulpWhat You Will Need to Succeed:/pulliA high school diploma or the equivalent is required/liliMinimum of one year of customer service experience in a call center setting/liliExcellent oral and written communication skills/liliAttention to detail/liliAnalytical skills/liliCustomer service orientation/liliProficiency with excel and word/liliA professional attitude is required/li/ulpWhat We Offer:/pulliA dynamic and supportive work environment in a mission driven organization/liliCompetitive salary and benefits package, including health, dental, vision insurance/liliPaid time off/liliHSA and FSA options/lili401(k) plan with matching contributions/liliPaid parental leave/liliABLE matching contributions for the disability community/liliEmployer paid short term and long-term disability insurance and group term life insurance/liliFinancial and legal assistance through our EAP (Employee Assistance Program)/liliOpportunities for personal development and career advancement with free access to unlimited courses via Udemy/liliThe chance to make a significant impact on the delivery of government services and the lives of citizens/liliStarting salary of $18.00 hourly with opportunity for advancement/li/ulpEEO Statement:/ppWe are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability (including pregnancy, childbirth, or related medical conditions), gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law/p/div