Program Manager, Quality and Clinical Process Improvement

Hourly Pay Range:
$38.67 - $59.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Performance Improvement Coordinator
• Location: Elmhurst, IL
• Part Time: 40 hours per week
• Hours: Monday-Friday, 8:00a-4:30p
• Required Travel: Float to all Endeavor locations

What you will need:

Minimum Education Level

• Bachelor's Degree or higher required, preferred in clinically-focused area such as RN, OT, PT, pharmacist, health information technology, or other healthcare-related degree with (MS preferred)

Minimum Licensure Requirements and Minimum Certification Requirements

• REQUIRED: State of Illinois licensure in medically-related field (RN, PT, OT, SLP, pharmacist) or CPPS/CPHQ, LEAN/Six Sigma Certification and/or similar training

Minimum Work Experience

• Minimum of 5 years of healthcare experience or formal training and/or certification in PI or team facilitation including leading projects or system improvement teams.

What you will do:

Analyzes Data Pertinent to Service Area to Identify Opportunities

• Analyzes data pertinent to identify opportunities for improvement based on internal goals, external/internal benchmarking, industry standards and payor/external regulatory rating systems.
• Interprets and reports data from multiple sources for comparison, benchmarking and performance assessment. Independently seeks out appropriate and timely benchmark data.
• Monitors data for criteria that is selected to evaluate clinical care and patient safety
• Able to develop reports from multiple sources to assure data is accurate and actionable for system improvement or reflective of issues being addressed
• Serves as liaison between stakeholders (e.g., clinical leaders, physicians, payers and Health Information Technology), to assure accurate data elements for reporting are identified to maximize reporting effectiveness and utilization

Performance and Process Improvement Project Management

• Manages performance and process improvement projects across the system
• Utilizes PI tools proficiently to optimize outcomes to break down complex processes and workflows to understand areas for improvement, to minimize waste, and decrease errors.
• Identifies, communicates and engages with key stakeholders required to address issues; moves projects forward according to defined goals and timelines. Identified action steps required when goals not achieved.

• Acts as a consultant with activities pertaining to various regulatory and/or accreditation requirements, encompassing tasks such as document provision, participation in discussions, and offering survey chaperone support.

• Creates supportive tools as needed to monitor performance and develop proactive approached to enhance quality, safety, and outcomes. Engage executive leaders in development and integration.

Professional Development:

• Maintains expert/leader level of competence in current Quality concepts, tools and performance measurements.
• Serves as mentor/preceptor for new or less experienced staff in order to develop and maintain competence/expertise for other Quality team/organization staff members.
• Consistently looks for and uses opportunities to network, compare outcomes and communicate both success and opportunities for improvement.
• Effectively uses a wide variety of settings and formats to share outcomes, ideas and action plans including both formal and informal presentations, written materials, and media/tools (Power Point, bulletin boards, flyers, newsletters) to inform and educate staff, medical staff and community about local Quality achievements, initiatives and priorities.

Perform Other Duties as Assigned

Benefits (for full and part time positions):

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options, including Domestic Partner Coverage
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit


When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".


Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.