Credit & Collections Representative

Position at Matson Logistics, Inc About Us Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day. Click here to learn more about us! About the Role Help Protect Financial Performance While Delivering Exceptional Customer Service At Matson Logistics, strong customer partnerships and disciplined financial practices go hand in hand. As a Credit & Collections Representative , you'll play a vital role in protecting the company's financial health by managing customer receivables, resolving billing issues, and helping ensure timely payment of outstanding invoices. Through proactive communication, problem‑solving, and collaboration with internal and external stakeholders, you'll help improve cash flow while maintaining positive customer relationships. This role is ideal for a customer‑focused professional who enjoys investigating issues, resolving challenges, and working independently while building strong relationships. What you'll do: Collections & Accounts Receivable Management Manage an assigned portfolio of customer accounts and conduct collection activities to support timely payment and cash flow objectives. Initiate collection calls and customer outreach to address outstanding balances and delinquent invoices. Communicate with customers through phone, email, and other channels to resolve billing questions, disputes, and collection issues. Investigate overdue accounts, identify root causes of payment delays, and recommend appropriate collection actions. Consult with management regarding potential bad debt accounts and recommend accounts for further collection efforts when necessary. Review aging reports and perform account audits to identify discrepancies and support appropriate account adjustments. Billing Research & Issue Resolution Review shipping documentation and transaction activity to investigate billing discrepancies and payment concerns. Gather supporting documentation and provide customers with information needed to facilitate invoice review and payment. Research customer complaints, verify the accuracy of charges, and help correct account issues to support timely resolution. Prepare collection correspondence, including statements, account notices, and past‑due communications. Reporting & Cross‑Functional Collaboration Maintain accurate records of collection activities, account status updates, and customer communications within company systems. Provide updates on collection efforts, investigations, and account activity for assigned accounts. Partner with Sales, Customer Service, and Operations teams to resolve billing and credit‑related issues. Support initiatives that improve collection performance, customer experience, and financial results. Professional Responsibilities & Safety Comply with all company rules, policies, and procedures. Work and behave safely by following all safety rules and regulations. Perform additional duties and responsibilities as assigned to support customer requirements and company goals. You have these skills: Collections and receivables management expertise. Investigation and problem‑solving capabilities. Strong attention to detail and account accuracy. Professional communication and conflict resolution skills. Ability to build productive relationships with customers and internal stakeholders. Sound judgment, accountability, and follow‑through. And these qualifications: High school diploma or GED and three or more years of collections, accounts receivable, customer service, or related experience; or an equivalent combination of education, training, and experience. Strong knowledge of Microsoft Office applications, including Excel and Word; Outlook proficiency preferred. Ability to accurately enter, maintain, and review transaction data within business systems. Strong organizational and time‑management skills, with the ability to manage multiple priorities independently. Excellent verbal, written, and interpersonal communication skills. Strong customer service and relationship‑management skills. Ability to adapt to changing business needs and customer requirements. Extra credit if you have: Knowledge of domestic transportation, logistics, or the intermodal industry. Experience working in transportation, freight, logistics, or related service environments. At Matson Logistics, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions. The annual salary range is posted for this position in Illinois. The salary offered will depend upon qualifications and other operational considerations. Matson offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, paid leaves of absence, and long‑term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Matson offers a 401k with employer matching and profit sharing, along with 9 paid holidays, 5 sick days and a tiered PTO plan. More information on our benefits can be found here. Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: #J-18808-Ljbffr