Global Software Support Engineer II

Who We AreApplied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.What We OfferSalary:$86,500.00 - $119,000.00Location:Phoenix,AZYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Key Responsibilities1. Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.2. Provides customer software support via Software Ticketing system.3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.5. Participates in developing customer focused feature documentation for external software features.6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.7. Assists in training junior level engineers and detailed product operation.Functional KnowledgeDemonstrates expanded conceptual knowledge in own discipline and broadens capabilities.Business ExpertiseUnderstands key business drivers; uses this understanding to accomplish own work.LeadershipNo supervisory responsibilities but provides informal guidance to new team members.Problem SolvingSolves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.ImpactImpacts quality of own work and the work of others on the team; works within guidelines and policies.Interpersonal SkillsExplains complex information to others in straightforward situations.Participate in after action reviews to determine root causeBe detailed oriented, curious and seek to understandDocument work activities in line with BKM practicesAble to manage many priorities and focus on what is most importantBe a self-starter, and demonstrate ability to self-manageExcellent communication skills, written & verbal.Focused on teamwork and quality workAdditional InformationTime Type:Full timeEmployee Type:Assignee / RegularTravel:Yes, 20% of the TimeRelocation Eligible:YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.SummaryLocation: Phoenix,AZType: Full time