Parts Coordinator

Parts Department Policy Coordinator

This position is primarily responsible for helping to keep track and publish policies relating to all phases of Parts Department activities.

Core duties and responsibilities include the following. Other duties may be assigned.

• Assists with administrative duties: answering parts department phone calls and e-mail correspondence, filing, and preparing documents for parts department.
• Maintains and updates Parts Department employees schedule
• Assists with the coordination of projects associated with Parts Department
• Assists with preparation of technical documents and maintenance procedures
• Assists managers with updating SOPs
• Collects, sorts, updates, and determines all information and enters data into spreadsheets and any other programs with minimal errors.
• Liaises with internal and external parties, assess programs, and resolve issues and concerns, ensuring client satisfaction.
• Oversees all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
• Establishes a standard set of service requirements; assist in training workshop to ensure all parts department employees fully understand the requirements and can follow it precisely
• Interacts with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
• Creates reports, making recommendations for areas that can be improved and presenting the information when requested.
• Works with sales and service employees, answering their questions, providing instruction and guidelines and demonstrating the best service techniques for them
• Analyzes sales reports and client account information to gain insight into the best way to provide service for specific clients.
• Performs any other duties assigned or delegated by manager
• Complies with the company's policies and procedures.
• Incorporates THE corporate principles and values. (Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (Values: customer satisfaction, continuous improvement, and discipline and vitality) into your work and in your teams work.

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical ability to collect and research data; Use intuition and experience to complement data collected.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; willingness to help with alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.
• Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Business Acumen - Understands business implications of decisions.
• Cost Consciousness - Works within approved budget; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Completes administrative tasks correctly and on time; Following Corporate Principles and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Completes work in timely manner.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to extra hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE: Require associate Degree in Business Administration; and minimum of three year of experience in keeping and managing multiple records/data preferred.

LANGUAGE SKILLS :

Ability to read, analyze business correspondence, write reports, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY :

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual should be proficient with MS Office (Word, Excel, Power Point).

OTHER REQUIREMENTS:

• Outstanding written and verbal communication and interpersonal abilities.
• Excellent organizational and time management skills.
• Experience working in data entry software and maintaining and organizing and updating detailed information.
• Capable of focusing for long periods and perform quickly and accurately.
• Capable of updating and transferring information with minimal errors.
• Capable of managing multiple projects at one time.
• Customer service oriented good people skills is a must, individual must build strong relationships with our partners and service providers to ensure clients receive the best care possible.
• Capable of understanding THE Corporate Principles and Values.

SUPERVISORY RESPONSIBILITIES: NO

TRAVEL: less than 1%

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.