Standard Commercial Lines Account Manager

Standard Commercial Account Manager Location: Ohio Employment Type: Full-Time and Hybrid Job Summary Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Commercial Account Manager (CAM) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go‑to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction. This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected. Responsibilities Build & Maintain Strong Relationships Develop trusted partnerships with clients, underwriters, and producer Maintain high satisfaction within your assigned book of business Collaborate with carriers and specialty markets to find the best placement for clients Support Producers & Drive Growth Provide technical expertise to assist Producers with new business opportunities Participate in servicing renewal accounts and exploring coverage enhancements Review existing policies to identify upgrade or rounding opportunities Deliver Exceptional Account Service Manage renewal processes, beginning 90 days prior to expiration Conduct regular service calls and respond to client inquiries Process endorsements, certificates, audits, and change requests Report claims in accordance with departmental guidelines Ensure Accuracy & Compliance Maintain accurate, real‑time updated client files in agency management system to prevent E&O exposure Process renewals in AMS-360, including billing, commissions, and coding updates Issue certificates and endorsements, ensuring policy accuracy Ensure agency‑bill policies are invoiced accurately and in compliance with agency procedures Act as a Key Liaison Serve as the primary point of coordination among clients, carriers, and internal stakeholders Manage carrier communications regarding inspections, underwriting requests, and compliance requirements Track and follow up on outstanding items to ensure timely completion of service activities Support new business and renewal workflows through coordination of required documentation Escalate risks to service timelines or client satisfaction to leadership as appropriate Promote seamless service delivery through cross‑team collaboration Other duties and projects, as assigned Benefits Include Health, dental and vision insurance from day one Company-funded health savings account (HSA) Life insurance, short and long‑term disability insurance 401(k) with employer match Paid time off, including summer hours and paid parental leave Hybrid work location And much more! Qualifications 5+ years of commercial lines P&C insurance experience Active Ohio P&C license High school diploma or GED Proficiency in AMS-360, ImageRight, Microsoft Office, and web-based tools Strong analytical, decision‑making, and communication skills Ability to adapt to change and follow agency procedures Professional, polished interpersonal presence Commitment to continuing education Equal Opportunity Employer We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, veteran status, disability, age, or any other protected characteristic. #J-18808-Ljbffr Seibertkeck Insurance Agency