Clinical Communications Advocate

Overview Next Level Urgent Care, LLC Job Title: Clinical Communications Advocate-Call Center, LVN/RN Department: Clinical Administration Reports To: Communication Director Purpose The primary purpose of the Clinical Communications Advocate, LVN/RN position is to provide and coordinate a variety of tasks associated with patient and customer service. The LVN/RN is expected to use clinical knowledge, within the scope of practice, to answer clinical questions and alleviate calls transferred to providers. The Clinical Communications Advocate, LVN/RN will be handling all inbound calls during the hours of 8:30am to 9pm. Responsibilities Answer inbound calls for all clinic locations, as well as promptly responding to email inquiries Advises patients of available services Schedule patient visits to appropriate clinic locations and communicating pertinent information regarding their appointment and preparation Ensures all customer inquiries, whether by phone or email, is documented and transmitted in a concise and timely manner, when applicable Ensures customer satisfaction is obtained by answering questions, resolving issues, and using proper phone etiquette Responsible for the security and confidentiality of medical records by following HIPAA protocol Other duties as assigned Desired Qualifications Minimum of two years of LVN or RN experience in an Urgent Care or Emergency setting The ability to handle large call volume Knowledge of personal computers and various software programs (Microsoft Office, Centricity) Clear verbal communication skills Outstanding customer service skills #J-18808-Ljbffr Next Level Medical