Bus Transportation Supervisor (Norfolk)

Job Overview Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to join a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment. Hiring Salary: $70,000 + $5,000 Service Bonus. Essential Job Functions Maintain good public relations. Enforce HRT rules, policies, and procedures to ensure safety and quality of service. Participate in staff meetings and attend training sessions as required. Answer inquiries about transportation services, routes, schedules, and stop locations. Investigate and follow up on complaints. Investigate and respond to accidents and incidents. Meet with city and public officials to develop plans and schedules for street closures, detours, and new developments. Work on departmental and interdepartmental projects, committee work, and communicate with management teams regarding important transit service issues. Evaluate schedules and recommend service modifications. Manage schedules for operator deployment to minimize unscheduled overtime. Ensure adherence to HRT and applicable governmental laws and regulations. Manage records in compliance with Hampton Roads Transit Records Management Policies and Procedures. Prepare or coordinate documentation required for FTA triennial reviews, drug and alcohol audits, independent audits, state audits, etc. Perform other duties as required. When assigned to the Radio Communications Center (RCC): Monitor and control all phases of bus fleet and non‑revenue vehicles after they depart the facility. Monitor the radio system and maintain constant radio contact with transit vehicle operators and other TDCHR units. Respond to emergencies and special needs; relay information and instructions regarding operational hazards and schedule changes. Contact Police Department and Maintenance as required. Resolve all radio calls regarding transit security incidents, accidents, and medical emergencies. Resolve transit service disruptions, authorize bus operator overtime, instruct operators and mechanics, and monitor vehicle locations. Monitor and maintain on‑time service performance using CAD/AVL technology. Document service resolution for operators operating outside current standards. Provide direct supervision and discipline to bus operators using radio, telephone, and text messaging. Maintain logs, reports, and records of system status. Enter data and prepare daily and special reports, including road calls, farebox, and wheelchair passengers. When assigned to Field Supervision: Monitor and maintain on‑time service performance using CAD/AVL technology. Respond to emergencies on buses and call trouble on in-service buses. Make mechanical decisions based on operator radio reports. Coordinate Maintenance Department service calls and resolution. Provide on‑street supervision; investigate accidents; ensure compliance with operating standards. Resolve operating problems and re‑establish schedules in case of breakdowns. Control unruly passengers and suggest alternative routing due to accidents. When assigned to Dispatch: Ensure all runs are filled by operators according to schedule. Assign stand‑by operators and PM extras as required. Distribute assignments, run guides, etc., to operators. Monitor attendance and control attendance problems with the Manager. Maintain and rotate the daily extra board and weekly board. Qualifications Must work with limited supervision from the Manager of Bus Transportation. Must learn the procedures and operation of a complex two‑way radio and computer terminal system. Ability to operate a radio system and solve operator problems quickly and calmly in emergencies. Must handle heavy radio traffic and use independent judgment in difficult or emergency situations. Must maintain courtesy and tact under stress and pressure from customers, vehicle operators, and co‑workers. Require considerable knowledge of the service area, routes, and equipment. Ability to coordinate with maintenance, risk management, and security departments as needed to manage incidents. Must speak clearly and concisely and understand others’ concerns. Ability to comprehend verbal information transmitted via radio or telephone. Must read schedules, street maps, and local aids and comprehend directions of travel. Maintain thorough knowledge of all routes, transfer rules, fare structure, and operating procedures. Ability to enter, correct, and retrieve data using spreadsheets and word‑processing software. Knowledge of HRT policies, procedures, union contract, and Drug and Alcohol Policy. Software Knowledge Proficient in using CAD/AVL Radio System and HASTUS. Proficiency in using transit computer systems and associated software. Basic problem‑solving skills for software applications used. Essential Software Applications MS Windows, Word, and Outlook. Transit Master (CAD/AVL). HASTUS. Training and Education Preferred qualification: Associate’s Degree in Business Management, Business Administration, or related field. Experience Internal candidates: Full‑time bus operator who has passed the probationary period or full‑time HRT employee with a minimum of two years of previous transportation experience. Operator requirements: No pattern of absenteeism or tardiness; no CAFs for unprofessional behavior in the previous 12 months; no more than one Level2 or Level3 accident in the previous 12 months; no Level4 rule violations in the previous 12 months; not out of work for 35 consecutive days within a 12‑month period (except excused absences); good driving record meeting HRT standards; and successful completion of the Bus Transportation Supervisor assessment. External candidates: Five years of transit experience; one year of radio dispatching experience; three years of supervisory/management experience. Licenses or Certificates Must have a CDL ClassB license and/or CDL permit and be able to acquire a valid Virginia CDL ClassB license with air brake and passenger endorsements within 60 days of employment. Special Requirements Ability to pass DOT physical examination. Must pass federal government background screening process for local military installation access. Position classified as essential personnel. Legal and Physical Requirements FLSA Status: Exempt. Physical demands: frequent bending and kneeling; must drive and operate a vehicle. Work environment: 24hour per day, 7day per week; may include holidays, weekends, overnight shifts, up to 10 hours a day or longer during emergencies; abnormal hours or split shifts may be required. Equal Opportunity Statement HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at View phone number on click.appcast.io or email View email address on click.appcast.io. Our mission is to connect Hampton Roads with transportation solutions that are reliable, safe, efficient, and sustainable. #J-18808-Ljbffr