Desktop Support Engineer II

Install,configure,maintain,and troubleshoot Windows-based computers and various peripheral devices effectively. Install,maintain,and troubleshoot all business applications effectively. Architect wireless and network solutions Create printer mappings for clinical systems. Escalate errors to hardware and softwaremanufacturersas necessary. Manage user errors and requests throughtheIT/Facilitieshelpdesk ticketing system. Document daily tasks and create user documentation as needed. Track company assets through inventorydatabasetimelyand accurately. Understandanddemonstratethemain roleof IT is to help others do their job better, more efficiently, and more securely. Maintaina high levelof customer satisfaction. Maintain confidentiality. EDUCATION High school diploma/GED or equivalent working knowledge preferred. EXPERIENCE 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems. Must have at least intermediate skills with Microsoft Office Professional Suite. Healthcare IT Experience is preferred. KNOWLEDGE Knowledge of Microsoft Office software. Knowledge of how tooperateand troubleshoot computer equipment. Knowledge of Telephony systems programming, documentation,and process creation. Knowledge of asset and time management skills toassistthe department. SKILLS Skill in organizing tasks/work orders. Skill in using customer service skills in dealing with frustrated users. Skill in problem-solving. ABILITIES Ability to troubleshoot common desktop and user problems and develop resolution strategies. Ability to communicate effectively and in user-friendly terms verbally and in writing. Ability to be a team player with effective interpersonal skills. Ability to solve problems and work independently. ENVIRONMENTAL WORKING CONDITIONS Normal office environment. Some travel within the community. Must reside in the servicing location PHYSICAL/MENTAL DEMANDS Requires sitting and standing associated with a normal office environment. Some bending and stretching are required. Manual dexterity using a calculator and computer keyboard ORGANIZATIONAL REQUIREMENTS HOPCoMission, Vision, and Values must be read and signed. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities,and working conditions may change as needs evolve. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr