Shift Supervisor

Shift Supervisor A Shift Supervisor oversees museum staff during their shift and is responsible for maximizing customer satisfaction during visits, ensuring the exhibits are operating as expected, and handling guest requests or complaints as needed. This full‑time position reports to the General Manager. Responsibilities Provide support and direction to 7‑10 floor staff during their shift by assigning placement positions to meet operational needs and ensuring proper coverage to maintain a positive guest experience. Schedule and monitor staff breaks and provide guidance and feedback to employees when needed. Monitor staff and guest satisfaction by being present on the museum floor during operations. Mediate and/or resolve conflicts between employees when needed. Provide “first‑contact” customer service to visitors – answer questions, solve refunds and discount inquiries, and serve as an initial escalation point for guest concerns. Maintain museum cleanliness during operating hours. Perform museum tours for prospective group event clients as requested. Keep records of and escalate employee interpersonal issues, infractions or performance issues to management as appropriate. Ensure museum rules, processes and procedures are followed by both employees and guests. Perform museum opening and closing responsibilities and follow daily checklists. Assist with minor museum maintenance such as paint touch‑ups. Other duties as assigned. Rotational Roles Operations Admin Supervisor Research and obtain vendor quotes as needed. Assist management with administrative tasks. Manage all incoming calls, voicemails and email ensuring prompt responses. Keep bulletin boards updated, supplies stocked, radios charged. Report on museum cleanliness and exhibit functionality; schedule routine maintenance with technicians. Create tickets for larger maintenance issues within the FreshDesk portal. Assist management in training and onboarding new hires. Retail Supervisor Ensure ordering and receiving of retail merchandise is handled to brand standards. Perform monthly inventory according to SOPs. Maintain inventory in the retail shop and ensure displays are to brand standards. Resolve guest concerns related to the shop. Use sales data to identify opportunities for growth and areas for improvement. Guest Services Supervisor Mediate and resolve conflicts between staff or guests. Act as first point of contact for visitor inquiries, refund requests and discount verifications. Supervise front desk operations and assist with escalation issues. Guide team members to deliver exceptional guest service. Maintain front desk and office supplies. Oversee and host guest events or parties. Schedule requires weekend and holiday work. Salary, Perks & Benefits 401(k) retirement plan Commuter benefit account Employee discounts at Museum of Illusions locations Qualifications 2+ years of supervisory experience. 2+ years of experience in a customer‑facing role. Excellent organizational and administrative skills. Exceptional communication and interpersonal skills. Experience in the arts, entertainment, performance or hospitality industry is a plus. Go‑getter attitude. Proactive, accountable, and trustworthy. Ability to work under pressure. Physical Requirements & Demands Must be able to use hands and fingers to type on a keyboard and use a laptop and other office equipment. Must be able to ascend/descend flights of stairs. Must be able to bend, stoop, kneel, crawl, crouch, and squat. Must be able to properly express oneself, exchange information, and communicate with diverse cultures, races, sexes, and genders. Must be able to lift 25 lbs. Must be able to work both indoors and outdoors. Must be able to use sight to detect, determine, perceive, observe, inspect, and assess situations. Equal Employment Opportunity Statement Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr