Customer Service Rep

Customer Service Rep Job Description Customer Service Rep - Pleasanton (Part-time) Job Description

Lifetime Activities is looking for a part-time customer service representative for it's location at the  Pleasanton Tennis & Community Park  . Lifetime Activities is a successful, mature company with 30+ years of experience managing and staffing tennis and recreational facilities. 

Description:

The ideal candidate possesses the ability to provide an exceptional customer service experience for the  Pleasanton tennis and pickleball community by assisting with court reservations, racquet stringing, offering equipment recommendations, basic class placement advice to a diverse clientele. Must be able to anticipate the needs of knowledgeable patrons as well as new customers seeking advice and guidance. The ideal candidate is a friendly, customer focused individual who enjoys helping others and working in a positive team environment.

Duties include:

• Conduct point of sale transactions
• Help customers make court reservations and register for classes 
• Answer phones and provide information on programs and services
• String racquets (training provided)
• Set-up and breakdown of equipment
• Provide support to on-court staff as needed
• General cleaning/disinfecting of the pro-shop, courts, and restrooms
• Must have reliable transportation

NOTE: This position is required by law to submit to a consumer investigative report. Applicants are also subject to a TB screening, following a conditional offer of employment. 

Skills / Experience:

• Strong customer service / communication skills
• Excellent phone etiquette and skills
• Detail oriented and great work ethic
• Friendly attitude and a desire to help people
• Eager to learn
• Knowledge of the following is a plus:
  • Tennis and pickleball playing communities
  • Racquet technology and stringing (training available)
  • Point of sale and retail experience

Additional Skills:

Computer (Mac OS, Office Suite, Internet, E-mail, CourtReserve - training available)

Pay Range:

$24 - $32/hour

Schedule:  

8-12 hours per week

Saturday, Sunday, and weeknight availability is required.  

**Schedule and number of hours assigned are subject to change according to the needs of the business and can vary seasonally.

Facility Hours of Operation:

Monday - Friday: 8AM - 10PM

Saturday: 8AM - 9PM

Sunday: 8AM - 8PM