Customer Service Representative

This range is provided by TEC Group, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $25.00/hr - $34.00/hr Executive Search Manager -Recruitment and Sales Specialist Overview We are seeking a dependable and personable Customer Service / Dispatch Coordinator to support a busy residential plumbing team. This role is ideal for someone who enjoys fast-paced coordination, strong communication, and delivering an excellent customer experience from the first call to job completion. Key Responsibilities Answer inbound calls, schedule appointments, and dispatch technicians efficiently based on skill set and location. Communicate with homeowners to confirm appointments, provide updates, and ensure a positive experience. Coordinate with field technicians and the warehouse to align scheduling, materials, and workflow. Manage the service calendar and daily job board to optimize productivity. Enter accurate notes and updates in the service system. Assist with follow-up calls, estimates, and warranty documentation when needed. Qualifications 2+ years of customer service or dispatch experience (preferably in residential services such as plumbing, HVAC, or electrical). Excellent communication, organization, and multitasking skills. Strong computer proficiency; comfortable using scheduling and CRM systems. A positive, team-oriented mindset with a focus on customer satisfaction. Ability to stay calm and professional in a fast-paced environment. Seniority level Associate Employment type Full-time Job function Customer Service Industries Wholesale Hardware, Plumbing, Heating Equipment Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr