Benefit Technology Specialist

Benefits Technology Specialist

In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

The Benefits Technology Specialist is responsible for Benefits Administration system configuration, testing, ongoing service, annual renewal changes and presentation of the system to clients. The Benefits Technology Specialist partners with account service teams to support and exceed client expectations with the delivery of HUB's benefits technology solutions.

Duties and Responsibilities:

• Configures and maintains HUB preferred Benefits Administration system for qualified clients based on client provided requirements.
• Tests new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans.
• Ensures all services are implemented according to established project plans and all client deliverables meet quality standards.
• Updates systems as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text).
• Builds and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.
• Trains clients and internal account service team on the use of system and provides demonstrations as needed.
• Works with Employee Benefits producers to present HUB preferred Benefits Administration system to qualified clients and prospects.
• Maintains thorough understanding of all internal systems to respond to general and specialized client requests.
• Verifies technical reference information, including user guides, training manuals, and system requirements are compliant, accurate and up-to-date.
• Assists clients with Affordable Care Act Reporting.
• Maintains regular interactions with clients to develop client relationship as well as advise of new product and service offerings and obtain feedback on performance.
• Provides resolution of client issues by researching and responding to questions and concerns about the use of HUB International products.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Performs other duties and projects as assigned.

Qualifications:

• High School / GED required; Bachelor's degree preferred
• 2-4 years related experience and/or training or equivalent combination of education & experience
• Life & Health license preferred

Knowledge / Skills / Abilities:

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively work with a team and coach others in developing their skills and abilities.
• Confidence and demeanor to effectively interact with all levels within the organization.
• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Strong knowledge of employee benefits products and services and how they are delivered to clients; knowledge of related legislation such as ACA, COBRA and HIPAA.
• Computer Skills: proficiency with Microsoft Office Suite, advanced skills in Excel; Project Management software and Database software preferred.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Desire to learn and grow within the insurance industry.

Working Conditions and Physical Demands:

• This position primarily involves remaining in a stationary position for the majority of the workday.
• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Why Choose HUB?

Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.