Restaurant BOH SME/Solution Lead
Reqroute
Job Title: Restaurant BOH SME / Solution Lead
Location: Remote - EST hours
Must Haves
- QSR Domain Expertise: Strong understanding of restaurant operations and Back of House (BOH) processes, including menu, inventory, purchasing, food cost, waste, labor, and financial reconciliation.
- BOH Technology Experience: Hands-on experience with QSR Tech, Crunchtime, or comparable BOH platforms, kitchen display systems, payments, digital ordering, loyalty, and delivery solutions.
- Integration and Solution Design: Proven ability to design and manage integrations across POS, BOH, menu management, supply chain, finance, payments, and enterprise data platforms using APIs, middleware, messaging, and batch interfaces.
- Global Delivery and Leadership: Experience leading multi-country QSR programs, localization, testing, deployment, cutover, hypercare, and collaboration with restaurant operations, franchise teams, vendors, architects, and business stakeholders.
Responsibilities
- Own engagement governance, scope, quality, risks, and executive communication.
- Align client stakeholders on hypotheses, priorities, and decision points.
- Integrate workstream findings into the business case and Now / Next / Future roadmap.
- Facilitate steering reviews and secure decisions on trade-offs and dependencies.
- Trace supplier-to-margin lifecycle and validate restaurant operating practices.
- Assess theoretical vs. actual food cost, recipe yield, waste, inventory, and purchasing drivers.
- Identify operational leakage hypotheses and quantify opportunities where data permits.
- Ensure recommendations are practical for restaurant and franchise operations.
Vacancy posted 2 days ago
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