Hospitality Operations Assistant

Job Category : Bldg Services

Requisition Number : HOSPI008226

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• Full-Time
• On-site

Locations

Showing 1 location

Carolina Beach, NC 28428, USA

Description

As the Hospitality Tech you can look forward to:

• Provide exceptional customer service to property owners and guests.
• Provide exceptional cleaning to meet company standards including departure cleans, deep cleans and touch-up cleans.
• Support housekeeping, inspection, and laundry activities for 100+ units in coordination with the Hospitality Manager and Leaders.
• Assist with property inspections on turn-day cleans for multiple units as assigned.
• Deliver linens, bedding, and other items as needed to units.
• Respond quickly and courteously to guest and owner issues that are elevated to your level.
• Complete detailed property inventories and inspections by required deadlines as directed.
• Assist in laundry operations as directed by Hospitality Manager.
• Communicate with multiple departments as needed to maintain all properties to a high standard.
• Assist Property Manager, Hospitality Manager and Hospitality Leader as assigned.

Knowledge and Skill Requirements:

• Work effectively in a fast paced, constantly changing environment.
• Prioritize multiple tasks while maintaining high standards and efficiency.

Work through challenging situations without lowering quality expectations.

• Solid multi-tasking skills along with the ability to meet deadlines.
• Willingness and ability to work weekends and holidays as business requires (40 hrs/week - some possible overtime in the peak summer season)

Excellent verbal and written communication skills.

• Professional appearance along with a positive attitude.
• Be a team player and be willing to learn.
• Use smart phone and/or wireless tablet to monitor and update tasks and assignments.

Prior experience with vacation rental software Track is a plus but not required.

• Ability to work weekdays, weekends, and holidays
• Valid drivers license

Physically you can anticipate to:

• Express or exchange ideas by means of the spoken word via email and verbally
• Ability to lift up to 75 pounds and use your arms and legs.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
• Subject to internal and external environmental conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Pay: $17 per hour

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