Patient Experience Specialist

Job Description:

Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff.

Duties include but are not limited to:
• Greet and direct patients as they enter the clinic.
• Perform administrative and clerical duties, such as filing paperwork, when necessary.
• Answer inbound calls when needed, routing calls to the appropriate department.
• Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member.
• Make appointments as requested by patients.
• Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types
• Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
• Obtain patients' addresses, contact details, insurance information.
• Preform insurance verification, and enter it in their EMR
• Receive and process cash and credit card payments for medical services rendered.
• Review patient accounts, identify delinquent accounts, and collect overdue payments.
• Keep a balanced money drawer.
• Accept deliveries made through the front door and distribute accordingly
• Maintain confidentiality at all times.

Qualifications:
• High School Diploma or GED.
• Basic computer and data entry skills.
• Professional manner and appearance.
• Strong interpersonal and communication skills.
• Bilingual Preferred