Clinic/Practice Supervisor, Joint Center

Supervisor Position at Kaplan Joint Center

Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. The group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion.

The Kaplan Joint Center at Newton Wellesley Hospital provides comprehensive surgical and non surgical care for patients with joint pain. Our expert orthopedic surgeons specialize in joint reconstruction and replacement, helping patients achieve improved mobility, reduced pain, and an improved quality of life. We care for patients with a wide range of conditions, including degenerative joint disease, joint malalignment, soft tissue injuries, and cartilage damage, and support patients and their families from diagnosis through recovery and long term follow up.

We are seeking a full time Supervisor to join our team at the Kaplan Joint Center. The Supervisor provides day to day leadership and support to approximately 11 front desk and scheduling team members. In partnership with the Practice Manager and Program Director, this role supports staffing operations by assisting with team scheduling, coverage coordination, onboarding support, and payroll submission, as well as supply ordering and inventory management to maintain smooth clinic operations. The Supervisor serves as an escalation point for operational and patient service issues, promotes accountability and service excellence across workflows, and supports ongoing training, coaching, and development of team members.

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Essential Functions:

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing.
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications:

Education: Associate's Degree Related Field of Study preferred

High School Diploma or Equivalent required

Experience: 0-1 year supervisory experience required

2-3 years' experience working in an academic healthcare environment required

The ideal candidate is an experienced, people?centered supervisor with a proven ability to lead and support high?volume teams. They bring a strong customer service background, sound judgment in prioritizing competing demands, and a collaborative leadership style that empowers others to perform at their best. This individual leads with empathy, models professionalism, and maintains a steady, solutions?oriented approach in fast?paced environments. A commitment to developing staff and advancing patient?centered care is essential.

Join a team that values thoughtful leadership, operational excellence, and continuous growth. In this role, your experience will be trusted, your attention to detail respected, and your leadership will play a key role in fostering an environment where patients and staff alike feel informed, supported, and valued.

Work Location: 2000 Washington Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $54,059.20 - $78,686.40/Annual

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, may contact Human Resources at View phone number on click.appcast.io.