Contact Center Care Coordinator - Referrals

Overview At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years. We provide the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state‑of‑the‑art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient‑centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us. Career Opportunity Comprehensive Cancer Centers of Nevada is seeking a full‑time, on‑site Contact Center Care Coordinator - Referrals in the Henderson area. You will work in a fast‑paced, high‑volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization. Scope Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities Greets patients and visitors to the clinic in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival. Provides and explains paperwork for the patient to complete before the examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system. Collects co‑pays and balances; provides receipts. Answers phone calls in a prompt, courteous, professional manner. Screens, and responds to routine questions via phone, electronic communications, or face‑to‑face contact, routes to appropriate personnel or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures. Records patient cancellations and missed appointments. Reschedules. Notifies appropriate staff of the cancellation and makes notes in the patient chart. Schedules outside consults/procedures ordered by a physician. Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records. Schedules all CT (CAT) scans, and PET (Positron Emission Tomography) scans, once approved by insurance. Maintains the chart message and anything that is in the queue. Scans and copies updated insurance cards. Other duties as requested. May type memos and forms. Qualifications High school diploma or equivalent. At least 18 months of front medical office receptionist experience with insurance forms and scheduling software. Knowledge of this practice’s personnel, daily routines, and scheduling is a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel). Must complete required e‑learning courses within 90 days of occupying the position. Demonstrates adaptability: handles day‑to‑day work challenges confidently; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility. Shows work commitment: sets high standards of performance and works efficiently. Commits to quality: emphasizes the need to deliver quality products and/or services. Physical Demands Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites. Benefits Excellent benefits package. Team environment. Professional development opportunities. Chance to be part of a nationwide network dedicated to fighting cancer. Equal Employment Opportunity The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This employer participates in E‑Verify. #J-18808-Ljbffr Comprehensive Cancer Centers of Nevada