Patient Care Coordinator

Patient Care Coordinator

We're looking for a Patient Care Coordinator who wants their work to mean something someone who brings care, accountability, and purpose to every patient interaction.

Why This Role Matters

This role plays an important part in helping our client deliver a patient-first experience by supporting continuity of care, patient retention, and clear communication across the entire service cycle.

In this role, you'll contribute to work that:

• Helps patients with chronic and complex conditions feel supported, informed, and connected
• Ensures timely access to medications and coordinated care across pharmacy, reimbursement, and clinical teams
• Strengthens long-term patient relationships through consistent, proactive service

Everything we do connects back to real people managing lifelong or long-term conditions and this role helps ensure they never feel alone in their care journey.

Role Details

Location: It is anticipated that an incumbent in this role will work on-site at our client's Henderson, NV location.

What You'll Do

Responsibilities include:

• Serve as a primary point of contact for patients, supporting retention through ongoing communication, problem-solving, and service follow-through
• Coordinate medication orders and chronic disease therapies for home administration
• Act as a liaison between patients, Regional Care Coordinators (RCCs), Region Managers (RMs), physicians' offices, and internal teams such as Intake, Pharmacy, and Reimbursement
• Proactively monitor patient service activities that impact quality, safety, and satisfaction
• Maintain accurate, timely patient records and documentation within internal systems
• Receive, input, and manage patient referrals as assigned
• Generate and process new and refill medication orders in a timely manner
• Maintain regular and ongoing patient contact to ensure continuity of care and strong relationships
• Collect updated patient information required for care coordination and reimbursement (e.g., insurance changes, allergies, clinical updates)
• Track medication deliveries, confirm receipt with patients, and document delivery details as required
• Partner with internal teams to resolve delivery delays, recalls, or service disruptions
• Assist with reimbursement resource searches when needed
• Support sales and outreach initiatives, including physician visits, consumer group events, and specialty calls when requested
• Uphold HIPAA compliance, company policies, and professional conduct standards in all interactions
• Continuously look for ways to improve service quality and internal workflows

What We're Looking For

You may be a great fit if you bring:

• Deep care about patient experience, retention, and long-term relationships
• At least two years of experience in a high-volume call center or customer support environment
• Strong customer service skills and the ability to manage multiple priorities effectively
• Clear verbal and written communication skills
• High proficiency with computer systems and Microsoft Office tools
• Strong organizational skills and attention to detail
• Comfort working collaboratively across departments and teams
• A self-motivated, dependable approach with a team-oriented mindset

Preferred (but not required):

• College degree
• Bilingual capabilities
• Experience supporting patients with chronic conditions (including hemophilia, immune deficiency, or IG therapies)
• Familiarity with infusion therapies and home administration models

You don't need to check every box we care just as much about how you support patients as what's on your resume.

About ATC Healthcare Services of Las Vegas

For more than 40 years, ATC Healthcare has provided top-tier nurses and healthcare professionals to hospitals and facilities across the United States. Healthcare systems, government agencies, and managed service providers trust ATC to deliver dependable, highly skilled professionals on demand.

We are proud to support our clinicians with flexible schedules, industry-leading pay, and comprehensive benefits designed to support both professional and personal well-being.

We Offer

• Competitive Pay Packages
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Tuition Reimbursement
• Referral Bonus Program
• Life and Disability Insurance
• Identity Theft Protection
• Flexible Schedules

Equal Opportunity Employer

ATC Healthcare Services is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. M/F/D/V EOE

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