Desktop Support Technician

Job Description

Desktop Support Technician

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Location - San Diego, CA Onsite Role

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• We are seeking a skilled Desktop Engineer to support, manage, and improve our end-user computing environment.
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• This role is responsible for Endpoint and device management, self-service tooling, print services, and providing advanced support through the Service Desk.
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• You’ll play a key role in ensuring a secure, reliable, and user-friendly IT experience across the organization.
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Key Responsibilities:

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Endpoint & Device Management:

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• Manage and support Windows endpoints using Manage Engine Endpoint and Microsoft Intune.
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• Deploy, configure, and maintain endpoint security policies, compliance rules, and updates
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• Package and deploy applications using Manage Engine Endpoint.
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• Monitor device health and remediate issues proactively.
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Active Directory

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• Solid knowledge of Active Directory (users, groups, GPOs, permissions)
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• Manage hybrid identity environments.
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• Support user lifecycle management (onboarding, offboarding, role changes)
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• Enforce identity and access security best practices
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Service Desk & End-User Support

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• Provide side desk support for desktop, laptop, and peripheral issues
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• Act as an escalation point for Service Desk tickets
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• Troubleshoot hardware, OS, application, and connectivity issues
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• Maintain SLAs and contribute to continuous service improvement
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Self-Service & Automation

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• Design and maintain self-service solutions for end users (software installs, password resets, device requests)
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• Automate routine tasks using scripting (PowerShell preferred)
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• Improve user experience by reducing manual IT touchpoints
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Print Management

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• Administer and support enterprise print management solutions
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• Manage print servers, queues, drivers, and permissions
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• Troubleshoot printing issues across local and networked devices
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• Support secure and follow-me printing solutions where applicable
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Documentation & Collaboration

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• Create and maintain technical documentation and knowledge base articles
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• Collaborate with security, infrastructure, and networking teams
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• Participate in projects related to endpoint modernization and security
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Required Skills & Experience

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• Strong experience as a Desktop Engineer Endpoint Engineer
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• Hands-on experience with Active Directory
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• Proven experience managing devices with Microsoft Intune
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• Solid understanding of Windows OS (Windows 11)
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• Experience supporting Service Desk operations and ticketing systems
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• Knowledge of print management in enterprise environments
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• Scripting experience (PowerShell)
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Nice to Have:

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• Experience with Microsoft
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• Familiarity with Zero Trust and endpoint security concepts
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• Experience with MDM/MAM policies
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• ITIL knowledge or certification
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• Microsoft certifications (MD-102, AZ-104, etc.)
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What Success Looks Like:

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• Stable, secure, and well-managed endpoint environment
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• Reduced Service Desk workload through automation and self-service
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• High user satisfaction with desktop and device services
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• Clear, up-to-date documentation and processes
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