Senior Packaging Automation Technician III

Job Description

Job Description

Shippers Supply is a growing packaging solutions company that has been providing customer solutions since 1928. We have an outstanding small company culture of teamwork, fun, professionalism and entrepreneurial spirit where YOU can make a difference!

The Senior Packaging Automation Technician III is a recognized expert across SSI’s range of packaging platforms. As SSI increasingly specifies and installs integrated, digitized packaging systems combining equipment from multiple vendors, this role is accountable for making the integrated system operate seamlessly at the customer site, resolving issues that exceed the scope of other tiers, and supporting the technical development of the broader service team.

Key Accountabilities:

1. Travel to customers locations to provide coordinated installations and efficiently troubleshoot, diagnose, and repair across a broad range of mechanical and electromechanical packaging equipment, including specialized components common across platforms (pneumatics, sensors, drives, controls).
2. Effectively isolate equipment malfunctions and take corrective action.
3. Meet the daily service repair needs of the customer by driving customer satisfaction through Service Excellence
4. Provide timely and accurate phone support and troubleshooting to customers and internal departments.
5. Research and answer complex customer questions about product features and recommend appropriate resolutions and/or upgrades
6. Research and place orders for parts
7. Log service requests and document work on a timely basis to ensure proper resolution of requests, proper billing and communication with relevant parties.
8. Collaborate with Sales departments on designs for customer custom applications
9. Provide technical insight on integration options of automation hardware
10. Assist in providing demonstrations of equipment and systems
11. Pass along any potential customer sales leads to internal departments
12. Actively supports the development of Packaging Service Technician I and II team members through mentoring, knowledge transfer, and on-the-job coaching
13. Continually look for ways to improve processes and systems to make them more efficient and effective.
14. May perform some internal preventative maintenance and support as needed.
15. Comply with all company policies and procedures.
16. Responsible for working safely at all times and providing a safe work environment for all employees.
17. All other duties as assigned.

Knowledge, Skills and Abilities:

1. Associates or Advanced Degree in a field related to electronic engineering technology or computer technology required
2. 7+ years’ experience diagnosing and repairing mechanical, electromechanical, or technical equipment, with substantial exposure to packaging automation
3. Willingness and ability to obtain certifications on applicable machines
4. Advanced Mechanical problem-solving skills
5. Must have demonstrated skills and advanced capability to troubleshoot, program, and integrate PLC, HMI configuration software, integration tools and drive-based controls across multi-vendor packaging lines
6. Recognized internally and externally for technical breadth, problem-solving creativity, and the ability to resolve issues that escape resolution at other tiers
7. Must have demonstrated customer-service skills including strong interpersonal conflict resolution ability
8. Recognized for “grace under pressure” on the highest-stakes customer calls; serves as the steadying presence for both customers and the service team during critical incidents
9. Must have strong ability to effectively communicate, build rapport and interface effectively with individuals from diverse backgrounds
10. Organization and project management skills strongly preferred
11. Proficient in Microsoft Word, Excel, and Outlook.
12. Must possess valid Driver’s license and reliable transportation and ability to travel to customer locations
13. Ability to occasionally lift 50 pounds, lifting 5-40 pounds often

Work Environment

1. Work is performed at customer locations and involves a variety of warehouse and manufacturing conditions including fluctuating temperatures and noise levels.
2. Physical requirements include ability to walk on uneven terrain, quickly exit unsafe areas, visually assess objects, audibly recognize various warning sounds, climb ladder steps, bend, stoop and crouch and sit and stand for extended periods.
3. Ability to occasionally lift 50 pounds, lifting 5-40 pounds often.
4. Risk of physical injury (cuts, bruises, pinches, etc.), risk of electrical shock
5. Exposure to chemicals, solvents and dust.
6. Frequent driving during the workday.
7. Some overnight travel will be required.
8. After-hours availability may be required
9. See complete Job Analysis for full description of physical and cognitive job requirements.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Background checks and drug tests required.

Salary Transparency

The pay range for this position is $33.00 - $46.00 per hour. Please note that the higher end of the pay range is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role. Most new hires typically start at the beginning of the pay range, with opportunities for growth and increases based on performance and tenure.

Shippers Supply, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, healthy savings account (HSA), a 401(k) with company match, paid time off (PTO), Volunteer Time Off (VTO), company-paid life insurance and Long-Term Disability (LTD), and other wellness programs.