Aftermarket Sales Specialist

Job Description

Job Description

Aftermarket Parts Sales Representative / Social Media Manager

Company: Freedom Forged 4x4
Location: Chicagoland
Employment Type: Full-Time

Role Overview

Freedom Forged 4x4 is seeking a driven, organized, and customer-focused Aftermarket Parts Sales Representative to own the full customer journey—from first inquiry to keys-back handoff—while also owning and executing our social media presence.

This role blends hands-on sales execution , customer relationship management . You are not just quoting parts—you are responsible for the entire experience, the outcome, and the reputation of the Freedom Forged brand.

If you are detail-oriented, confident with customers, fluent in off-road aftermarket products, and comfortable being the face and voice of a growing brand, this role is for you.

Primary Responsibilities Aftermarket Parts Sales & Customer Experience (Primary Function)

You will own the full sales cycle , end-to-end:

• Serve as the primary point of contact for aftermarket parts and installation customers

• Qualify customer needs and recommend appropriate products and build paths

• Build detailed, accurate quotes (parts, labor, lead times, deposits)

• Present quotes clearly and confidently, addressing objections and questions

• Secure deposits and schedule work with the shop team

• Coordinate internally with technicians, shop foreman, and parts suppliers

• Proactively communicate updates, delays, and changes to customers

• Ensure all parts are ordered, received, and staged correctly

• Conduct vehicle check-in and check-out with customers

• Perform final walk-throughs of completed builds

• Hand the customer back their keys and ensure satisfaction before departure

• Follow up post-install to confirm quality, address issues, and reinforce trust

You own the experience from quote, to handing the keys back once build is complete.

Sales Accountability & Performance

• Meet or exceed monthly sales targets

• Maintain clean, accurate CRM records for all leads and customers

• Track close rates, average ticket value, and follow-up effectiveness

• Identify upsell and add-on opportunities aligned with customer goals

• Represent Freedom Forged 4x4 professionally at all times

Qualifications Required

• Strong customer-facing communication skills

• Sales experience (automotive, aftermarket, or high-ticket retail preferred)

• Understanding of off-road vehicles, parts, and build processes

• High attention to detail and follow-through

• Comfort managing multiple customers and builds simultaneously

• Confidence creating basic photo/video content on a smartphone

• Strong organizational and time-management skills

Preferred

• Experience in aftermarket automotive sales or service advising

• Familiarity with Jeeps, trucks, overlanding, suspension, wheels/tires, accessories

• CRM or shop management software experience

• Prior social media management or content creation experience

What Success Looks Like

• Customers feel informed, confident, and taken care of from start to finish

• Quotes are accurate, clean, and profitable

• Jobs flow smoothly from sales to shop to delivery

• Social media consistently reflects real builds, real quality, and real pride

• The Freedom Forged brand grows in trust, visibility, and reputation

Compensation & Growth

• Competitive base pay + performance-based commission

• Opportunity for growth as Freedom Forged 4x4 expands

• Hands-on role in building one of the top off-road shops in the Midwest

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