Customer Service Representative

divh2Idex Corporation Job Opportunity/h2pIf youre looking for a special place to build or grow your career, youve found it. Whether youre an experienced professional, a recent college graduate or somewhere in between, Idex is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact./ppWith interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you./ppWorking in a team environment you will be responsible for processing/monitoring sales orders, handling all forms of aftermarket request, while providing excellent customer service to our external customers and channel partners, as well as our internal departments. In addition, you must be able to multitask, and switch focus quickly as the workload demands./ppEssential Functions/pulliServe as the primary point of contact for all customer inquiries and concerns both over the phone and via email./liliManages end-to-end customer order processing from purchase order receipt to product shipment./liliHandles inbound phone calls and customer support email requests./liliTriage and manage escalations in a timely and professional manner./liliProvides answers to general technical product questions./liliSupports the sales team with pricing, quoting, and general product assistance./liliResolve internal customer issues promptly and thoroughly./liliExpedites shipments when necessary./liliMaintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company./liliPartner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines./liliDevelop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole./liliAbility to share work among a customer service team./liliKeep accurate records of customer interactions, transactions, comments, and complaints in our CRM system./liliWorks closely with technical support to provide the most accurate and best product options for the customers needs./liliAssist with continuous improvement opportunities throughout the year (RIEs, special projects)/liliUpdates and maintains customer information databases (CRM)/liliGreet and check in all customers and vendors upon arrival, ensuring they are properly registered and directed to the appropriate personnel or location./liliPerforms other duties as assigned or directed./li/ulpOrganizational Relationships:/ppInterfaces extensively with RSDs, Application Engineering, Production and Planning, Commercial Engineering, and Accounting./ppPhysical Environment Environmental Factors/pulliThis position operates in a manufacturing office setting and involves regular use of standard office equipment. The role requires the ability to remain in a stationary position for extended periods while performing computer based tasks. The employee will occasionally move about the office or nearby production areas to access equipment, attend meetings, or communicate with team members. The individual must be able to communicate effectively with coworkers and external parties in person, over the phone, and through digital platforms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job./li/ulpQualifications/pulliHigh school diploma/GED required. College degree or minimum of three (3) years in a customer service is preferred./liliRequires excellent listening, oral, and written communication skills./liliEmployee must be highly organized and detail oriented./liliMust be able to comprehend and utilize various PC software programs with proficiency in Microsoft Office (Excel, Word, Outlook) a plus./liliLanguage skills other than English is beneficial./li/ulpTotal Rewards/ppThe starting compensation for this position is $20.00 per hour. This position may be eligible for performance based bonus plan./ppBenefits Package/ppOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page./ppIdex is an Equal Opportunity Employer. Idex gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws./ppAttention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at View email address on click.appcast.io for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application./ppThis posting is for an existing vacancy./ppArtificial intelligence is not used to screen, assess or select applicants./p/div