Treasury Operations Analyst

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

Job Title: Treasury Operations Analyst

FLSA Status: Non-Exempt

Department: Deposit Operations

Hours of Operation: Monday – Friday, 8:00am – 5:00pm (9:00am – 6:00pm for 1 week within a 6-week rotation)

General Job Summary:

Perform product and service support to Treasury Management Officers, Relationship Officers and external Treasury Management customers.

Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Provide WOW service to both internal and external customers with a sense of urgency and sensitivity to customer issues

Maintain relationships with client base and other internal departments to improve business performance

Respond promptly to all customer requests via phone, face-to-face or via online channels

Take ownership of customer issues and follow-up on outstanding requests and escalate issues when necessary

Install, train and provide technical and mechanical support for all Treasury products and services for new and existing customers 

Order equipment and monitor invoicing of equipment

Maintain all aspects of the customer data base, to include exposure limits and renewal dates

Prepare department documents for imaging. Acquire, retain and translate product knowledge, to include software and equipment enhancements to both internal and external customers

Follow established policies and procedures in the set-up and maintenance of all Treasury Management products and services within the department

Support the processes to ensure all Treasury Management Support audits meet or exceed requirements

Participate in the testing and implementation of new products, services, software and hardware

Maintain working knowledge of all Treasury Management systems. Assist with training to other team members and customers as needed

Assist in the training to account officers as needed on new systems, upgrades to existing systems and internal processes

Perform duties to monitor and assist with risk limit documentation requirements

Assist with product installation/implementations using phone, PC and on-site visits as needed.

Assist with the writing and annual review of job procedure manual

Occasional customer site visits

Any additional duties assigned by supervisor as the need arises

Working Conditions: Primarily involves working internally; however may require on-site visits for customer support, training and software/hardware installations

Minimum Job Requirements:

Education: BS/BA in business/finance or equivalent banking experience with High School/GED education

Experience: 3 years banking experience with knowledge of treasury management products and services preferred

Specific Skills:

Able to work collaboratively with those inside and outside the organization

Strong written and verbal communication skills via phone, face to face and online channels.

Good analysis and research skills

Professional appearance and demeanor

Adapts well to change

Team oriented

Customer oriented

Strong time management skills

Demonstrated initiative

Proficient in Microsoft Office programs, particularly Word and Excel

Specialized: CCM/CTP/AAP Certification Preferred

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

14672

Application Link