Campus Support Specialist

Summary of Responsibilities The Campus Support Specialist is responsible for supporting and maintaining all campus technology and event‑related systems. This role plays a critical part in ensuring a seamless technological experience across campus environments, including learning studios, labs, meeting rooms, and event spaces. It exists to uphold Highlands College’s commitment to excellence in education and operations by proactively supporting technology that empowers students, faculty, and teammates. Specific Duties and Responsibilities Maintain and troubleshoot campus technologies across learning studios, labs, residence halls, and meeting spaces. Provide on‑site support during college events and pillar gatherings. Ensure technology setups (e.g., projectors, displays, conferencing tools) are fully functional and optimized. Inspect and maintain deployed equipment to prevent downtime. Collaborate with Technology Solutions and Educational Technology to ensure smooth operation of systems. Respond to and resolve support requests related to campus technology in a timely and professional manner. Set up and tear down technology for events as needed. Maintain accurate documentation and inventory of hardware used in campus spaces. Train teammates and students on the proper use of supported technology when needed. Serve on the front lines of the Technology Help Desk, responding to technical issues with urgency, clarity, and care to minimize disruption. Provide support for core academic and administrative platforms including Microsoft 365; campus student systems (Student Information System, Student Portal, Reach CRM, Apply, Succeed, Engage, Portfolio) and instructional tools such as Respondus, Turnitin, VitalSource. Collaborate with Technology Solutions teammates to ensure proactive maintenance and support of all student‑facing hardware and software. Maintain clear and accurate records of support tickets, resolutions, and recurring trends to inform continuous improvement of student technology services. Develop and share clear, user‑friendly documentation or training resources when common student issues emerge, supporting teammate and student independence and effective technology use. Engage teammates and students with professionalism, respect, integrity, and Christ‑like character in every interaction. Support for teammate and student devices in alignment with established device‑management systems, security standards, and college policies. Other Duties Participate in ministry at Church of the Highlands and Highlands College by leading small groups. Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying them in word and lifestyle. Provide technical expertise to other team members and departments. Influence outcomes by recommending improvements based on data and system knowledge. Collaborate on cross‑functional projects that enhance the technology environment college‑wide. Qualifications Personal Characteristics Energetic and proactive, with a servant‑leader mindset. Patient and calm under pressure, with a solutions‑oriented approach. Encourages and supports collaboration among teams. Demonstrates a genuine interest in supporting students and enabling their success through proactive, solution‑focused interactions. Positive, composed, and flexible under pressure or ambiguity. Strong sense of ownership and a desire to grow both personally and professionally. Models a servant‑hearted mindset and Christ‑centered values. Essential Traits Strong attention to detail. Customer‑focused. Reliable and self‑motivated. Teachable with a growth mindset. Abilities & Skills Must demonstrate a high level of customer service. Able to diagnose and resolve technical issues independently. Ability to communicate complex technical concepts clearly. Comfortable lifting equipment and working in event‑style setups. Clearly communicate technical processes and solutions in simple language. Diagnose and resolve basic hardware/software problems with efficiency. Manage multiple tasks and maintain composure in fast‑paced environments. Work independently while collaborating effectively with teammates. Ability to stand, stoop, kneel, and crawl during equipment setup. Ability to lift up to 50 lbs. without assistance. Must be able to travel between buildings on campus. Support for teammate and student devices in alignment with established device‑management systems, security standards, and college policies. Knowledge Strong understanding of QSYS Designer, Crestron, and Dante. Familiarity with AV systems, wireless presentation devices, and M365 suite. Understanding of instructional technologies and campus infrastructure. Familiarity with Microsoft 365, Apple device configuration, and basic troubleshooting. Understanding of learning management systems and digital learning tools. Working knowledge of safe data practices and responsible handling of student information. Education Associate degree required; bachelor’s degree in a technology‑related field preferred. Technical certifications are a plus (e.g., CompTIA, AVIXA) or willingness to obtain. Associate’s or Bachelor’s degree in Information Technology, Computer Science, Education, or related field required. Equivalent professional experience may be considered in place of a degree. Experience Minimum 1–2 years of experience in technology support or campus‑based technical roles. Experience supporting events or working in a higher education environment is a plus. Prior experience with technology support or help desk preferred. Experience working in an academic or hybrid IT environment is a plus. Extent of Public Contact High – Interacts with teammates, students, and partner organizations. Physical Demands Ability to lift up to 50 lbs. without assistance. Ability to stand, stoop, kneel, and crawl during equipment setup. Must be able to travel between buildings on campus. Ability to stand for long durations and move across campus sites. Direct Reports N/A #J-18808-Ljbffr