Support Specialist
Banktech Ventures
Job Title
Job Description
Responsibilities
Provide fast, accurate, and helpful support via phone, chat, and support software
Troubleshoot technical issues and guide customers through solutions
Follow established support procedures and policies to ensure consistency
Direct users to self-service tools and resources when appropriate
Accurately document all customer interactions
Meet individual and team performance goals
Requirements
2+ years in a customer success or support role
Experience using customer support platforms (e.g., Zendesk, Intercom, etc.)
Strong technical troubleshooting and software navigation skills
Clear and pleasant phone demeanor with active listening abilities
Excellent interpersonal, written, and verbal communication skills
Proficient in Google Workspace (Docs, Sheets, etc.)
Able to work independently and manage multiple priorities
Detail-oriented, adaptable, and calm under pressure
Customer-first mindset with a proactive problem-solving approach
Must pass a background check
Benefits
Full-time and part-time roles available (daytime, evening, and weekend shifts)
Medical, dental, and vision insurance
401(k) retirement plan
On-demand access to your earned pay with Immediate
Banktech VenturesVacancy posted 2 days ago
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