Communications Specialist

EMS Communications Specialist

The UPMC Center for Emergency Medicine is looking to hire an EMS Communications Specialist to support UPMC PARC. UPMC PARC operates 24/7 and requires continuous staffing. Candidates must be flexible and available for any shift. Daylight and evening shifts are typically 8 or 10 hours, depending on departmental needs, while overnight shifts are 10 hours. Additionally, shifts include rotating weekends and holidays.

Purpose:

The EMS Communications Specialist is responsible for processing incoming patient transport requests and processing all incoming phone calls in a timely manner; and is responsible for processing all condition codes, monitoring fire alarms, addressing security requests, and providing phone operator service during off hours.

Responsibilities:

• Efficiently schedule non-medically necessary transportation for eligible clients/consumers as designated by the UPMC Health Plan
• Plan and coordinate transportation via the appropriate mode in accordance with the policies and procedures of the UPMC Health Plan
• Receive emergency calls and process appropriately
• Provide exceptional customer service according to UPMC policies and procedures
• Receive and document medical command reports and notify the emergency department
• Monitor hospital alarm systems
• Coordinate medical command requests from paramedic to physician and document the request
• Process incoming calls
• Document all information in the Zoll RightCad system
• Efficiently process medically necessary patient transportation requests on a timely basis.
• Receive hospital condition codes and send out notification page per policy and procedure
• Perform hospital operator duties on the overnight shift

• High school graduate or equivalent required.
• Call center experience preferred.
• Must possess strong computer skills.
• Current or prior EMS or healthcare experience required.
• Ability to multitask.
• Must possess good communication skills.

Licensure, Certifications, and Clearances:

Current EMT or paramedic certification preferred

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran