Client Care Specialist Shift Supervisor 4pm12am

Benefits 401(k) Health insurance Paid time off Client Care Specialist Shift Supervisor 4pm-12am Location: Peekskill, NY Reports to: Client Care Specialist Supervisor /CE Assessor - Peekskill Position Summary The Jan Peak Client Care Specialist Shift Supervisor 4pm-12am is responsible for overseeing shift operations to maintain a safe, compliant, and efficient environment, while offering hands‑on guidance and support to staff, volunteers, and interns. Key Responsibilities Review prior shift reports, including narratives, incident reports, and communication logs to ensure continuity of care and operations. Oversee and support daily operations and client routines, including Emergency Shelter (ES) protocols, shower schedules, clothing closet procedures, and resident medication monitoring (as applicable). Complete intake processes for new ES clients, including screening, Pause List review, sex offender registry checks, and accurate HMIS data entry. Maintain accurate documentation logs, such as visitor and donation tracking, green logbook entries, and shift summary reports. Ensure all shift tasks are completed accurately, timely, and in compliance with organizational standards. Communicate and document key shift updates, incidents, and client concerns for seamless handoff to incoming staff at 12 AM. Make recommendations to improve efficiency and streamline service delivery. Other duties as assigned. Operations oversight: replenish utensils and condiments, ensure welcome kits are available, oversee facility cleanliness including kitchen cleaning, garbage removal, and weekend deep cleaning tasks. Work schedule determined by Supervisor to meet 24/7 operational needs, including evenings, weekends, and holidays. Qualifications High School Diploma or Equivalent. Minimum of 2 years of client service; ability to engage clients with empathy and experience in conflict resolution and deescalation. Experience with issues related to homelessness, mental illness, and trauma. Proficient with Microsoft, HMIS, and databases. Skills and Abilities Strong commitment to social justice and equity. Ability to work with diverse populations. Excellent time-management skills. Self-starter; flexible; ability to adapt to urgency. Compensation Salary: $22 per hour + benefits. CHHOP is an equal opportunity employer and embraces a diverse workforce and culture. #J-18808-Ljbffr Caring For The Hungry And Homeless