Business Manager II - Outreach & Diversion

Department of Grants and Community Development

Business Manager II

Posting Expires: September 9, 2026

Salary Range: $73,268 - $84,150/annually

Job Purpose:

Partners for Home seeks qualified applicants to help oversee the coordination of bridge and permanent housing for homeless households. In this role, the Business Manager will support the efforts between Atlanta CoC-wide outreach, community response, encampment decommissioning, and the peer support specialist program.

Business Manager will initially be responsible for two main projects with additional oversight to be added and or shifted depending on the project needs. Initial areas of focus are executing community response effort in coordination with the City of Atlanta partners, other community stakeholders, and peer support specialists to visit encampments and track households experiencing unsheltered homelessness into housing and collaborating with the community and homeless diversion providers to increase the use and success of diversion.

Project duties:
• Work with crisis response and outreach teams to build By Name Lists (BNL) to ensure that those in encampments and unsheltered are accurately reflected in Coordinated Entry.
• Identify and advocate for solutions needed on an individual level for those experiencing unsheltered homelessness.
• Monitor the effectiveness of outreach and navigation work to ensure those in interim housing are gathering documents needed for permanent housing.
• Serve as a lead manager for coordinating outreach teams and shelter for planned encampment closures.
• Develop workflows for encampment closures and bridge housing.
• Support coordination with diversion teams and increasing successful outcomes.
• Champion the use of diversion as an effective housing placement solution within the community.
• Oversee peer support specialists and monitor program delivery
• Develop training curriculums for outreach service providers.
• Lead coordination efforts between the City of Atlanta, and all partners to effectively and compassionately complete site visits to encampments.

Operational duties:
• Lead outreach and navigation teams to ensure coordination and collaboration with the SPM of Unsheltered Homelessness.
• Facilitate check ins with outreach teams to ensure project goals are being met.
• Monitor outreach project data to identify gaps and propose solutions.
• Track data to report on outreach and encampment outcomes.
• Operationalize best practices with encampment site visits
• Update program models for outreach work in the Atlanta CoC.
• Prepare daily report outs on unsheltered population numbers and progress toward housing goals in collaboration with SPM of Unsheltered Homelessness.
• Utilize the Homeless Management Information System (HMIS) to monitor anticipated needs and make projections.
• Work closely with Coordinated Entry project manager to ensure appropriate documentation provided, confirm unit availability as needed and identify bottlenecks to obtaining housing.
•Assist with identifying prioritized individuals based on CoC prioritization policies.
• Provide exceptional customer service to our Continuum Partners, partnering with them to ensure a transparent system is in place.
•Support activities for housing efforts including committees and work groups. • Facilitate case conferencing and support activities to move individuals into housing.
• Partner with agencies receiving related funding outreach resources to further alignment with the CoC.
• Ensure cross disciplinary teamwork with other verticals.
• Participate and provide coverage and support to other vertical lines as needed.
• Represents Partners for HOME in community meetings, committees and work groups as needed.

Responsibilities

Knowledge, Skills and Abilities:
• Individuals who have lived through homelessness strongly encouraged to apply
• High energy and a passion for the CoC’s mission and goals
• Previous experience working with the homeless population or housing preferably.
• Skilled in Excel and have experience working in HMIS.
• Proficiency in Power BI or other data management tools is a plus.
• Familiar with homelessness outreach, diversion, CoC and or encampment outreach
• Strong initiative and curiosity.
• Ability to work collaboratively with multiple discipline
• Experience leading work groups and trainings.
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented environment, and to handle multiple projects simultaneously under tight deadlines.
• Excellent verbal communication, interpersonal, and relationship-building skills to effectively work with a broad spectrum of stakeholders.
• Professional, precise, and persuasive writing and editing skills.
• High emotional intelligence with the ability to perceive and understand people’s motivations.
• Highly industrious with a strong work ethic; a sense of urgency/impatience for action.
• Integrity and humility that encourages and inspire constituents, strong sense of judgment.
• Seeks constructive criticism and growth.
• Thrive under pressure, consistently meeting expectations and commitments on tight deadlines, all while managing a variety of tasks and relationships in an efficient and meticulous manner.
• Strong working knowledge of Microsoft Office, and project management tools.

Qualifications

Minimum Qualifications:

Education and Experience -

Bachelor's Degree in Business Administration, Public Administration, Finance, Accounting, or related field.

Five (5) years of direct management and procurement experience is required.

Licensures and Certifications - Position would be expected to have licensure or professional certifications appropriate to the position.

Preferred Requirements -

Master's Degree in Business Administration, Public Administration, Finance, Accounting, or related field; with three (3) years of professional experience in administration and budgeting

Desired: Certified Purchasing Manager (CPM) or procurement certifications

Work Environment:

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Lifting Requirements:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.