Service Advisor

Job Description

Job Description

Overview

 

 

 

Group 1 Automotive is seeking experienced Service Advisors for our Kansas City-area dealerships, including Shawnee Mission Kia and BMW/MINI of Shawnee Mission.

 

We're looking for customer-focused professionals who excel in a fast-paced service environment and have a talent for building trust with customers while identifying and recommending vehicle maintenance and repair solutions.

 

As a Service Advisor, you'll serve as the primary link between customers and the service department, ensuring a seamless experience from vehicle check-in through service completion. Success in this role requires strong communication skills, automotive knowledge, attention to detail, and the ability to effectively manage a high-volume workload.

 

If you're driven, organized, and motivated by delivering exceptional customer service and achieving results, we invite you to explore a career with one of the nation's leading automotive retailers.

 

 

Responsibilities

• Schedule and confirm service appointments to ensure an efficient customer experience
• Create accurate, transparent repair orders with detailed cost and time estimates
• Serve as the primary liaison between customers, technicians, and parts teams
• Provide timely updates and clear communication throughout the repair process
• Review inspections and confidently recommend maintenance and repair services
• Maintain strong product, warranty, and service knowledge
• Accurately document customer interactions and service details in the system

Qualifications

• Valid driver’s license and acceptable driving recordHigh school diploma or equivalent required; additional automotive training or certifications are a plus
• Prior experience as an Automotive Service Advisor, Service Writer, or in a customer-facing role within a dealership or automotive service environment preferred
• Strong knowledge of automotive maintenance, repair processes, and vehicle systems
• Excellent customer service and communication skills, with the ability to explain technical information in a clear, professional manner
• Proven ability to upsell recommended maintenance and repairs based on vehicle needs
• Strong organizational skills with the ability to manage multiple customers and tasks in a fast-paced environment
• Proficiency with dealership management systems (such as CDK, Reynolds & Reynolds, or similar) and basic computer skills
• Ability to work collaboratively with technicians, parts staff, and management

 

 

What makes a successful Service Advisor?

• Strong communication and relationship-building skills
• Ability to confidently recommend services and solutions
• Automotive service or maintenance knowledge
• Excellent organization and multitasking abilities
• A results-driven, customer-first mindset

 

 

In addition to competitive compensation, we offer:

• Monthly base pay of $2,500, plus performance‑based commission
• Performance‑driven pay structure that rewards customer satisfaction, productivity, and quality service
• Ongoing training, coaching, and support in a high‑volume service environment
• Opportunities for long‑term growth within Group 1 Automotive 
• Health, Dental, Vision, Life, and Disability insurance