Associate Executive Director, Membership & Healthy Living

Under the direction of the Senior Vice President of Operations, the Associate Executive Director – Membership & Healthy Living is a key member of the senior leadership team and is responsible for advancing the YMCA’s mission through excellence in member experience, wellness operations, healthy living strategy, staff leadership, and sustainable growth. The incumbent provides strategic leadership and operational oversight for Member Services, Kids Central, Fitness Center Operations, Personal Training, Group Exercise, Wellness Programming, Active Older Adult initiatives, and related Healthy Living services. This role ensures a highly welcoming, service-driven culture that promotes engagement, satisfaction, retention, and long-term member loyalty. The incumbent directly supervises the Member Services Director and the Director of Fitness & Healthy Living, providing leadership, coaching, accountability, and strategic direction to ensure strong departmental performance and alignment with YMCA goals. As a senior leader, the incumbent is responsible for developing high-performing teams, driving membership and wellness growth, managing budgets, enhancing service systems, and ensuring safe, high-quality environments and experiences for members of all ages and abilities. The Associate Executive Director works collaboratively across all YMCA departments, including Aquatics, Programs, Child Care, Camp, Facilities, Finance, Human Resources, Development, and Marketing & Communications, to strengthen organizational alignment, operational efficiency, and the overall member journey. The incumbent is also accountable for advancing the YMCA’s philanthropic mission as a visible and enthusiastic leader in annual campaign efforts, community relationship building, and mission engagement. Bachelor's degree in related field preferred. 5+ years supervisory experience in customer service. Demonstrated leadership in membership, wellness, fitness, hospitality, or other service-based operations preferred. Experience managing department budgets, staffing schedules and staff payroll accounting. Proficient in Microsoft Office and use of computers, database management experience preferred. YMCA Team Leader Certification encouraged. #J-18808-Ljbffr The National Council of Young Men’s Christian Associations of the United States of America