Financial Aid Officer

Training Tomorrow's Technicians to Become Skilled, Employable and EssentialThe Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.Location: 7421 E Independence Blvd, Charlotte, NC 28227Schedule: Full time, some Saturdays as needed to support student eventsCompensation: $24-$27/hrAbout the RoleThe Student Success Coordinator plays a critical role in supporting students from onboarding through graduation, with a primary focus on retention, certification completion, and academic persistence.This is not a passive student services role. You will "walk alongside" students—building trust while also pushing, motivating, and holding them accountable to complete certifications and stay on track. Success in this role is defined by your ability to engage students consistently, remove barriers, and drive measurable outcomes.You'll manage a caseload of students and work cross-functionally with academics, admissions, and student support teams in a metrics-driven, performance-focused environment.Key ResponsibilitiesPerformance & AccountabilityActively manage a student caseload and meet defined performance metrics, including:Retention and persistenceCertification readiness and attainmentGraduation progressionContribute to a performance-driven culture focused on measurable student outcomesStudent Engagement & AdvocacyServe as a consistent point of contact and advocate for assigned studentsBuild strong relationships that foster trust, accountability, and follow-throughProactively identify and address barriers to persistence and certification completionSupport students with attendance, academic standing, and program navigationRetention & Certification SupportDrive certification outcomes through early intervention, consistent follow-up, and milestone trackingPartner closely with Academic leadership and instructors to monitor student progressSupport students with resource referrals, accommodations, and escalation pathways as neededData, Documentation & ComplianceAccurately document all student interactions, engagement activities, and outcomes in CampusNexus and other systemsParticipate in cohort tracking, G&E chart confirmation, and required auditsContribute to weekly and monthly reporting tied to student success metricsEvents, Programming & CollaborationSupport and/or facilitate workshops, certification readiness initiatives, alumni events, and career fairsCollaborate with Academic, Admissions, Financial Aid, and Employer Engagement teams to ensure coordinated student supportParticipate in commencement and key student milestone eventsWhat We're Looking ForEducationHigh School Diploma or GED requiredAssociate or Bachelor's degree preferredExperience1–2+ years of experience in student services, advising, admissions, recruiting, workforce development, or a related roleExperience in a proprietary (for-profit), post-secondary education environment strongly preferredBackground in admissions or sales is highly beneficialSkills & MindsetStrong ability to motivate, influence, and hold students accountableExcellent communication skills with a student-centered approachStrong organizational and problem-solving abilitiesComfortable working in a metrics-driven, performance-focused environmentProficiency with Microsoft Office (Excel, Outlook, Teams, etc.)CampusNexus experience preferredWhat Makes You a Great FitYou are a natural motivator—you know how to push people in a supportive, effective wayYou balance empathy with accountability and follow-throughYou are persistent and don't give up on students easilyYou thrive in structured environments with clear goals and expectationsYou are comfortable having tough conversations when neededYou bring a positive, team-oriented mindset and take ownership of outcomesBenefitsWe are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits:401(k) with company matchComprehensive health, dental, and vision insuranceLife insurance optionsPaid parental leavePaid time off (PTO)Tuition reimbursementEmployee Assistance Program (EAP)We are committed to fostering a workplace that values accountability, growth, and student success.AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.