Property Manager

Property ManagerThe Property Manager supports Boulder Housing Partners' strategic and operational objectives by managing an assigned portfolio to promote strong occupancy, successful tenancies, regulatory compliance, and effective property operations. This position will initially support a portfolio with a significant focus on Project-Based Voucher housing. Portfolio assignments may also include LIHTC, HOME, locally funded affordable housing, other HUD-assisted programs, and market-rate housing and may change based on organizational needs. The Property Manager is expected to develop the knowledge and flexibility needed to manage properties with varying program requirements. The PM team at BHP manages about 2,100 within the City of Boulder. The Property Manager supervises site management activities and is ultimately responsible for assuring the property is properly managed and maintained including compliance with all applicable rules, regulations, and policies that govern the property.$65,000- $75,000 DOQApplications will be accepted through September 7th, 2026.We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy:Medical, dental, vision health plans.Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.Paid life insurance.Employee wellness program.Selected Summer Fridays off (if applicable)Long term disability13 paid holidays per year plus vacation and sick leave.Excellent work-life programs, such as flexible schedules, training opportunities, and more.For more info please click here: BHP BenefitsInterpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles.Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers.Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn't upset when things are up in the air, doesn't have to finish things before moving on, can comfortably handle risk and uncertainty.Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits.Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner.Customer Service -- Provides exemplary customer service to applicants, residents, community partners, and co-workers.Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy.Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful.PM Skills - Demonstrates knowledge of property management operations and regulated housing programs. Experience with Project-Based Voucher requirements is strongly preferred for the initial portfolio assignment. BHP's portfolio may include Project-Based Voucher, LIHTC, HOME, locally funded affordable housing, other HUD-assisted programs, and market-rate housing.Essential Job Functions1. General Property Management Responsibilities:· Ensures the property (including the admissions process) operates in compliance with all federal, state, and local regulations that may apply to the project.· Manages property operations within accordance of all Federal, State and Local Fair Housing requirements.· Manages property operations to meet targeted performance benchmarks in compliance, lease renewals, occupancy, budget, and customer service.· Trains and supervises Assistant Property Managers, and Leasing Specialists assigned to the Property Manager's properties.· Works productively with onsite Maintenance and Resident Services staff to drive collectively toward operational goals.· Monitors rent collection process and late payment reports according to BHP policies and procedures.· Conducts on-going site inspections and monitors curb appeal.· Reports on building or site related problems to the maintenance department.· Conducts inspections of housing units for cleanliness, maintenance needs and standards of occupancy at move-ins, annually, move-outs and as regulations require.· Monitors and enforces lease violations; serves and follows-up on eviction notices.· Works with reasonable accommodation issues under Section 504 (ADA).· Monitors and implements changes in covenant regulations that affect program performance in their portfolio.· Implements organizational, personnel, and/or policy changes relevant to their properties, programs, or participants.· Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.· Leads the customer service team for their properties, including property management, resident services, and maintenance staff.2. Occupancy Responsibilities:· Maintains high occupancy level and low turnover rate within established budgeted benchmarks.· Certifies resident eligibility using federal, tax credit, and local program guidelines.· Attracts and retains residents through superior customer service.· Collects, monitors, and reviews market data.· Maintains and uses call back lists, when applicable.· Organizes and maintains resident files.· Processes renewals and recertifications.· Tracks property data via property management software (Yardi).· Collaborates with maintenance to minimize turnover delays and costs.· Prepares move-out settlement statements & collections.· Oversee the lease-up of new developments, as required.3. Financial Responsibilities:· Performs complex calculations of assets and all sources of income for resident certifications, as necessary.· Reviews financial reports monthly with Regional Property Manager.· Manages and monitors site budget and informs Supervisor of any major variances or deviations.4. Compliance Reporting· Meet all regulatory requirements & compliance for each managed site.· Submit compliance reports on time.· Perform file pre-audits and file reviews with syndicators, partners, and lenders.5. Office Management· Provides site presence and resources to residents by holding regular office hours on-site.· Coordinates Eco-pass programs at sites when applicable.6. Customer Service· Property Managers communicate courteously and responsively and provide effective and efficient service to the public and co-workers and promptly address resident issues, requests, and communications.· Responsible for quarterly resident newsletters.· Assists the Regional Property Manager and Resident Services Coordinator in planning and coordinating community activities.7. Provide direction and quality supervision for assistant property managers and other assigned staff; meet with staff to identify and resolve problems; assign work activities and projects; monitor workflow; review and evaluate work products, methods and procedures; ensure consistency of communication, implementation of policies and procedures, and data tracking.8. Ensure the delivery of departmental employee training, motivation, supervision and evaluation; provide guidance, support and constructive feedback to team members.9. Performs related duties as required by management to meet the needs of BHP.10. Regular, predictable attendance is an essential function of this position11. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.12. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners