Customer Service Representative Call Center (Bilingual)

Company Overview CentroMed is a 501(c)(3) nonprofit organization that provides healthcare for all populations and serves as a primary care provider and Federally Qualified Health Center (FQHC) with multiple locations throughout San Antonio and the New Braunfels area. Over the past 50 years, CentroMed has changed lives while remaining dedicated to the mission and vision of being a premier healthcare provider in the community. Join our team of dedicated professionals in providing comprehensive care and quality customer service to our community. Job Type: Full-time Mission We improve lives through improving the well‑being of families through high quality, compassionate health care. Core Values Respect: We treat all persons with dignity and compassion Integrity: We build trust through honesty, word and deed Excellence: We use best practices to deliver exceptional quality care Affordability: We manage resources to provide affordable health care Teamwork: We work together as a team in the interest of patient care Benefits (Full‑Time Employment Only) Competitive Compensation Health, Dental, Vision & Life Insurance Retirement Plans 403(b) – Company Match Contributions Basic Life Insurance Basic Life Insurance for your Spouse & Children Short & Long‑Term Disability Flexible Spending Account (FSA) Wellness Employee Assistance (EAP) Travel Reimbursement Critical Illness insurance, hospital indemnity, accident insurance – These are additional benefits that fit your needs & lifestyle & help you feel extra protected Additional benefits include: 6 paid company holidays, two extra floating holidays, paid time off/vacation time, career development opportunities and many other benefits in a collaborative culture that focuses on work life balance, innovation & teamwork. Benefits start after 30 days Fun & Energetic, Family-Based Environment Job Summary We are searching for our next SUPER STAR! The Customer Service Representative for the Call Center Department serves as a primary source of contact for patients at El Centro del Barrio clinics and is responsible for welcoming patients into the system and ensuring they have positive experiences. The CSR schedules, reschedules, and cancels appointments for all patients/families requesting health care services, answers general questions, or transfers callers to other parties when appropriate. Duties and Responsibilities Demonstrate the ability to provide excellent customer service, including “first call resolution” whenever possible. Complete all calls efficiently while maintaining excellent service to maximize the number of calls handled. Proficiency in locating patient accounts and encounters in the practice management system using fields such as name, birth date, social security number, and account number. Proficiency in scheduling, rescheduling, and cancelling appointments in the practice management system based on patient or clinic needs. Strong ability to schedule patient appointments according to established protocols by service line (medical, obstetrics, dental, behavioral health) and by provider. Answer telephones using a script, identifying self and the name of the clinic. Basic understanding of insurance, especially Medicaid and CHIP, and eligibility programs. Make appointment reminder calls to patients when an automated system does not call, and follow up on calls where the automated system cannot contact the patient. Maintain excellent personal attire, including uniform and nametag. Demonstrate excellent attendance and punctuality. Meet department metrics. Abide by policies and procedures in the Employee Safety Handbook. Participate in the Agency’s Quality Improvement Program. Work Monday thru Friday 8 a.m. to 5 p.m. Other duties as assigned by the immediate supervisor. Requirements Education High School Diploma or equivalent Experience General experience working in a healthcare setting preferred. At least 3 years prior experience in call center customer service roles. Strong clerical skills, including use of computer and phone. Bilingual English/Spanish CentroMed is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, or any other protected status. #J-18808-Ljbffr